How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

Anonymous
2012-03-14T17:32:47+00:00

This article provides steps to gather various types of logs that are critical for investigating the corresponding errors. All the logs collected from should be zipped and uploaded via private messaging session initiated by the Support Moderators.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-03-14T17:36:41+00:00

Sections below explain types of issues and steps on collecting needed logs.

Crashing issues (Launching, Saving, Adding and Playing video) in Windows Live Movie Maker and Windows Live Photo Gallery:

Collecting System Information:

     1. Run MSinfo32 as follows:

  • In Windows XP: Click Start, and then click Run. In the Open box, type msinfo32 and then press Ok.
  • In Windows Vista and Windows 7: Click on Start and then type msinfo32 on the Start Search box, and then press Enter.
  • In Windows 8: Type msinfo32 on the Start screen, then press Enter.

Note: It may take several seconds for this information to be collected and displayed.

     2. In the System Information window, click File and Save. Save the file to Desktop in the default format .nfo

Collecting Application Event logs:

In Windows XP:

  1. Click Start, click Run, type eventvwr and then press Ok to open the Event Viewer window.
  2. On the left pane, right-click on Application and Click Save Log File As. Save the file on the Desktop.
  3. Right-click on the Event Viewer files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type eventvwr on the Start Search box (or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the Event Viewer window.
  2. Double-click Windows Logs to expand the dropdown list.
  3. Right-click on Applications and click on Save All Events As... or Save Events As...Now, Save the file on the Desktop.
  4. Right-click on the Event Viewer file on the Desktop and click Send To, choose Compressed (zipped) folder.

Collecting System Event logs

In Windows XP:

  1. Click Start, click Run, type eventvwr and then press Ok to open the Event Viewer window.
  2. On the left pane, right-click on System and Click Save Log File As. Save the file on the Desktop.
  3. Right-click on the Event Viewer files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type eventvwr on the Start Search box (or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the Event Viewer window.
  2. Double-click Windows Logs to expand the dropdown list.
  3. Right-click on System and click on Save All Events As**...** or Save Events As... Now, Save the file on the Desktop.
  4. Right-click on the Event Viewer file on the Desktop and click Send To, choose Compressed (zipped) folder.

Collecting DxDiag logs:

In Windows XP:

  1. Click Start, click Run, type dxdiag and then press Ok to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type dxdiag on the Start Search box (or just type dxdiag on the Start screen for Windows 8) and then press Enter to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Unable to edit photos, and error in navigating photos in Windows Live Photo Gallery.

Collect DxDiag logs:

In Windows XP:

  1. Click Start, click Run, type dxdiag and then press Ok to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To, choose Compressed (zipped) folder.

Windows Vista, Windows 7, and Windows 8:

  1. Click Start, type dxdiag on the Start Search box(or just type eventvwr on the Start screen for Windows 8) and then press Enter to open the DirectX Diagnostic Tool window.
  2. Click on Save All Information on the DirectX Diagnostic window**.**Save the file on the Desktop.
  3. Right-click on the DxDiag files saved on your Desktop and click Send To.., choose Compressed (zipped) folder.

Once you have the log files available, please reply back to your post and our Moderators will initiate a private session with you in order to gather the log files.

Was this answer helpful?

3 people found this answer helpful.
0 comments

107 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-08-25T17:31:58+00:00

    files have been collected now what?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-19T17:39:47+00:00

    It's hard to follow a conversation if you post in multiple threads.  I've given a reply in one of your other threads.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-19T12:10:47+00:00

    Above is a screenshot of the message I get when I try to open Windows Live Movie Maker. I had it on my laptop for 2-3 years but removed it and replaced it with Movie Maker 6 for my son to use to edit his videos after reading it had some better features. He didn't like it so I downloaded Windows Essentials Movie Maker again but now I can't open it.

    I've checked everything and my laptop and driver, and Intel Direct 10.1X graphics, do meet all the requirements and are updated. I've uninstalled and re-installed Movie Maker several times, then tried removing all of Windows Essentials and reinstalling, all to no avail. I've also tried to restore my computer to an earlier time but it wouldn't go back far enough to a time before I uninstalled Movie Maker.

    I've now collected all the log files and have them on my desktop as advised. Can you please contact me so I can send them to you?

    Thanks,

    Toni. 

    Thanks in advance.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-19T11:34:20+00:00

    Hi Christina,

    I posted 10 days ago about a problem I'm having with Movie Make and am still waiting for a forum moderator to get back to me so I can send my log files. Can you help me please. I've just posted again saying:

    'I have a problem which a lot of other people appear to have had, but I can't find any satisfactory solutions. I had Windows Essentials Movie Maker on my laptop but removed it and replaced it with Movie Maker 6 for my son to use to edit his videos because I read it had some better features. He didn't like it so I downloaded Windows Essentials Movie Maker again but now I can't open it. 

    The message I get is 'Sorry Movie Maker can't start. Make sure your computer meets the minimum requirements......and try to update the driver......' etc. I've checked everything and my laptop and driver, and Intel Direct 10.1X graphics, do meet all the requirements and are updated.  

    I uninstalled and re-installed Movie Maker several times, then tried removing all of Windows Essentials and reinstalling, all to no avail. I've also tried to restore my computer to an earlier time but it wouldn't go back far enough to a time before I uninstalled Movie Maker.'

    Can you help me please?

    Thanks in advance,

    Toni.

    Was this answer helpful?

    0 comments