Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous
2012-09-13T01:48:25+00:00

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server.  Anybody know what is wrong??  What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-09-13T18:29:04+00:00

Hi,

1.     Which browser are you using?

2.     Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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  1. Anonymous
    2016-04-08T03:36:09+00:00

    The problem is with the Microsoft game server and has been going almost steadily since Dec.2015.   You would think they have enough IT experts to correct the problems!!  The error codes end with 04, 05,06 and 09.  It would be interesting to know what they mean.

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  2. Anonymous
    2016-04-08T03:38:06+00:00

    No, those with windows 10 are experiencing the same problems!

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  3. Anonymous
    2016-04-08T15:46:52+00:00

    It is my understanding that the Classic Games that came with windows up through Windows 7, were NOT included as part of Windows 8 or Windows 10, but offered as a "pay per play" sort of deal...so I'm not sure you are referring to the same situation.

    The games that come pre-installed with Windows up through Windows 7 do not require using a browser to go on the Internet.  Rather, you simply click on the Games link on your desktop and you are - theoretically - connected to the Microsoft game server.  It is a direct link, no browser or Internet involved.

    I'm not sure what you're thinking of, but I don't think it's the same situation.  Although, as I said in one of my previous posts, it is entirely possible that Microsoft no longer has dedicated game servers for its pre-installed games on previous versions of Windows...but has migrated that over to other servers.  Perhaps there is just too much traffic and Microsoft simply can't handle it. 

    Which begs an entirely different set of questions and concerns.

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  4. Anonymous
    2016-04-08T19:07:32+00:00

    People who upgraded from Windows 7 to 8 or 10 retained the use of the pre1installed Windows 7 games. I run Windows 10 and still have the same issues with Internet backgammon as everyone else. The problem clearly lies with the Microsoft game servers and they are simply too stupid or too lazy to fix it.

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