Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous
2012-09-13T01:48:25+00:00

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server.  Anybody know what is wrong??  What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Windows for home | Previous Windows versions | Gaming

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Anonymous
2012-09-13T18:29:04+00:00

Hi,

1.     Which browser are you using?

2.     Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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  1. Anonymous
    2016-04-07T19:45:31+00:00

    There is no browser involved. These games come with Windows 7 and run on the Microsoft game server.

    Disabling the antivirus program, the firewall, or trying in a clean boot state make no difference.

    I have plenty of disk space.  Plenty of memory.  Nothing else is running when I play the games except background programs needed for functionality of the computer, and I have the bare minimum running as it is.

    Sometimes these games work fine.  The past 6 months or so is when the problem started.  I suspect it has more to do with Microsoft either not having enough game servers, or trying to get people to convert to Windows 10 by making the games non-functional.  And they don't come with Windows 10, so I can understand Microsoft's agenda...but it's still not cool.

    Sure doesn't make me want to try ANY of their products...I mean, if they can't even get these simple little games to work....why would I trust them with anything REALLY important?

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  2. Anonymous
    2016-04-07T21:35:21+00:00

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  3. Anonymous
    2016-04-08T01:34:01+00:00

    Thanks!  I posted a "review".  :-)  Not that I imagine Microsoft will listen.  I have a feeling it's a losing battle.  They have no incentive to fix this...and for all we know, this may be a deliberate effort to get people to simply give up and upgrade to Windows 10....where there are NO free games that come with the software.

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  4. Anonymous
    2016-04-08T01:38:53+00:00

    No problem! If they haven't done anything by now, I highly doubt they will. You are probably right. They want us all to transition to windows 10. I don't like 10 so I know I won't be going that route! Lets cross our fingers...

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