Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous
2012-09-13T01:48:25+00:00

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server.  Anybody know what is wrong??  What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-09-13T18:29:04+00:00

Hi,

1.     Which browser are you using?

2.     Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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  1. Anonymous
    2018-06-04T01:08:23+00:00

    What Babu V wrote doesn't help.  It's a Microsoft problem and they need to fix it.  My backgammon game can work perfectly for months at end, and then suddenly I keep getting that error message, right in the middle of great games.  It's maddening.  Microsoft: Fix This!

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  2. Anonymous
    2018-06-04T01:11:28+00:00

    Agree,you know it,i know it,the users worldwide know it but try telling Microsoft its their net server lol.cheers

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  3. Anonymous
    2018-06-04T03:55:01+00:00

    why do we keep supporting MSFT?  We paid for the software which included Internet Backgammon and the support sucks.  They have one of the best backgammon games available, but it is worthless due to lack of support.  We are just loyal customers, but one of the largest tech companies in the world can not take care of it's customers needs for something this basic.  Disgusting!

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  4. Anonymous
    2018-06-04T04:02:01+00:00

    I hate wasting my time on this issue, but it is really a big deal to me.  I concur 100% with your frustration, especially with the interruption in the middle of a great game.

    On another note, there are a number of very rude players who have no respect for the game, delay their moves, often to the point of requiring a "push" and then often exit the game.  This is a sport of Kings & Queens and is supposed to show civility along with competiveness.  Oh well, some people are just bad and apparently have nothing to do but try to make others as miserable as they are. 

    MSFT needs to either fix it or delete it from their offerings.  I may delete them as a software provider, we do have other choices.

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