Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous
2012-09-13T01:48:25+00:00

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server.  Anybody know what is wrong??  What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-09-13T18:29:04+00:00

Hi,

1.     Which browser are you using?

2.     Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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  1. Anonymous
    2018-04-17T23:52:43+00:00

    This problem has risen its head again.A few months ago i had contact with mocrosoft level 2 support"team leader"he did the usual things that have already been suggested and finally after about 30 mins tells me that the issue is updates being done and eventually you cant play,well 2 days later the system was up and working again and has been o.k my end for weeks.

    Its not our computers it's Microsoft game server but ty tell that to an operator.

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  2. Anonymous
    2018-04-18T03:53:11+00:00

    Not able to connect for several days. So disappointed as it was nice to have it back. I see no reason that something that has worked for years should change it's status. What is different today from last week? Things should keep on working if nothing has changed. How can code wear out? No moving parts?

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  3. Anonymous
    2018-04-18T14:05:28+00:00

    How about contacting Mr. Bill Gates!  This on-off thing with the 3 internet games is so unnecessary as msn has IT experts. I find it really disappointing.

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  4. Anonymous
    2018-04-18T14:15:34+00:00

    It hasn't really worked all that well, as outcome of roll often is quite ludicrous.

    Maybe algorithms are like DNA...minute changes to code and a whole new beast appears!

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