Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server. Anybody know what is wrong?? What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

1. Which browser are you using?

2. Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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88 additional answers

Anonymous

2016-04-04T12:32:22+00:00

It's the Microsoft Game server!! It happens so often now. You would think with all their IT experts they could correct it.
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Anonymous

2016-04-04T02:13:37+00:00

For one, there are far too many people with this problem. I can't see a virus doing this to each and every one of us. I've been computing since 1990, far more than I should to date. I have more security on my pc then probably most pc users and I am still having the same problem everyone else is.

Secondly, it really has nothing to do with browsers. If there was an infection, if would have to affect Windows system files because the game is built into Windows, not the Firefox browser I am using.
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Anonymous

2016-04-03T01:21:04+00:00

Riiiiight. And the sleeves on your jacket are going to ride up (or down) with wear. Rolling my eyes....
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Anonymous

2016-04-03T00:27:55+00:00

As I said, I know less about technology than just about anyone else. Have you ever used two different browsers on one computer? When I complain about things going wrong, my tech told me sometimes they conflict with each other. I have no reason not to believe him. And I don't appreciate your saying it's the dumbest thing you've ever heard as you sit at a computer. That's rude.
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