Internet backgammon not working, receiving error: “a network error occurred while communicating with the game server”.

Anonymous
2012-09-13T01:48:25+00:00

Original Title: All of a sudden internet backgammon not working

Just your basic Windows 7 Laptop. Everything was working fine. Started playing internet backgammon....won EVERY game yeah! Took a break for an hour or so...came back and now have message telling me there is a problem connecting to the internet game server.  Anybody know what is wrong??  What it specifically says is "A Network error occurred while communicating with the game server." What the heck does that mean?

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-09-13T18:29:04+00:00

Hi,

1.     Which browser are you using?

2.     Are you facing same issue with any other games like internet spades?

I would suggest you to follow these methods and check.

Method 1: **** You may check if the issue appears in a clean boot state.

Refer this link: http://support.microsoft.com/kb/929135

If the issue gets resolved, check which non-Microsoft service is causing the problem; referring to the article and following other steps.

**Note:**After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the link mentioned above.

Method 2: Temporarily disable the security software and check if the game works fine.

Refer this link: Disable antivirus software

**http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

**When you disable Antivirus:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: If the above step fails, temporarily disable Windows firewall and check if the game works fine.

Refer this link: Turn Windows Firewall on or off

http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: After checking the functionality turn on Windows Firewall.

Hope this helps!

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  1. Anonymous
    2016-01-26T14:46:38+00:00

    It's not your computer!  It is Microsoft's game server and it is happening too often and for too long!   Get your act together Microsoft or we will have to move to Apple.

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  2. Anonymous
    2016-03-26T06:56:44+00:00

    (guy posts about playing backgammon via Microsoft Games)

    (Microsoft tech's reply is "Which browser are you using?")

    IT DOESN'T USE A BROWSER. The game is BUILT IN TO WINDOWS. 

    Jesus... that's like the time a Mazda mechanic asked if my RX-7 was "the one with the V-6 in it".

    How the **** do idiots get hired who can't retain basic product knowledge?

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    4 people found this answer helpful.
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  3. Anonymous
    2016-01-26T16:13:19+00:00

    I just tried phoning Microsoft about this issue.  I was transferred 9 times and was on the phone for 30 mins. with no result as they kept putting me on hold. I finally hung up.

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  4. Anonymous
    2016-01-26T15:35:08+00:00

    Yes, there is no excuse for this nonsense. It is happening far too often! We need to go to the media with this at this point. Maybe that will wake up Microsoft.

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