Windows 7 build 7601 This copy of windows is not genuine.

I will also post on MGA forum; did not realize that is what was suggested.

no need now. Noel is the expert you need. it is best to stay here to avoid confusion.

As George says, please stay here.

Your output from the commands is normal- so we'll have to look elsewhere for the cause.

There is a problem with your Software Protection Service - something is preventing it from starting on demand the way it should.

Please use the following in an attempt to isolate the cause.

Click on Start

in the Search box, type

SERVICES.MSC

and hit the Enter key - accept the UAC prompt if you get one.

Look in the console for the Software Protection service, right-click on it and select Properties.

make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?

Post back with your results, and a new MGADiag report.

If it doesn't start, then please do the following...

Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc

sc qc sppsvc

sc queryex sppsvc

sc qprivs sppsvc

sc qsidtype sppsvc

sc sdshow sppsvc

Copy and paste the output to your reply

Startup type was already set to Automatic(Delayed Start); when I started I got the message: Error 5; Access is denied; Windows could not start the Software Protection Service on local computer. 

Ran the referenced commands with following result:

RESULTS OF COMMANDS:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>net start sppsvc

The Software Protection service is starting.

The Software Protection service could not be started.

A system error has occurred.

System error 5 has occurred.

Access is denied.

C:\Windows\system32>sc qc sppsvc

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc

        TYPE               : 10  WIN32_OWN_PROCESS

        START_TYPE         : 2   AUTO_START  (DELAYED)

        ERROR_CONTROL      : 1   NORMAL

        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe

        LOAD_ORDER_GROUP   :

        TAG                : 0

        DISPLAY_NAME       : Software Protection

        DEPENDENCIES       : RpcSs

        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc

        TYPE               : 10  WIN32_OWN_PROCESS

        STATE              : 1  STOPPED

        WIN32_EXIT_CODE    : 5  (0x5)

        SERVICE_EXIT_CODE  : 0  (0x0)

        CHECKPOINT         : 0x0

        WAIT_HINT          : 0x0

        PID                : 0

        FLAGS              :

C:\Windows\system32>sc qprivs sppsvc

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc

        PRIVILEGES       : SeAuditPrivilege

: SeChangeNotifyPrivilege

: SeCreateGlobalPrivilege

: SeImpersonatePrivilege

C:\Windows\system32>sc qsidtype sppsvc

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: sppsvc

SERVICE_SID_TYPE:  UNRESTRICTED

C:\Windows\system32>sc sdshow sppsvc

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO

CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW

DWO;;;WD)

C:\Windows\system32>

New MGADiag Report

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: N/A, hr = 0xc0000022

Windows Product Key: *****-*****-788W3-H689G-6P6GT

Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=

Windows Product ID: 00371-OEM-8992671-00008

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {998A7F9F-2A4B-44ED-BA11-EC66B03D29E2}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.120830-0333

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{998A7F9F-2A4B-44ED-BA11-EC66B03D29E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2978311456-595975254-546380561</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1080t</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110722000000.000000+000</Date></BIOS><HWID>5D4A3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

Error: 0x80070426

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0001000000000000

Event Time Stamp: 11:28:2012 03:48

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered Service: sppsvc

HWID Data-->

HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAonagc8aHJOn6mtb2Yj1YpRQZLnM=

OEM Activation 1.0 Data-->

N/A

Error 5 is access denied - which we already pretty much knew :(

please run the following commands....

ICACLS C:\Windows\system32\sppsvc.exe

ICACLS C:\Windows\system32\en-US\sppsvc.exe.mui

DIR C:\Windows\sppsvc.*  /S

post the results

RESULTS OF ABOVE COMMANDS:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\system32\sppsvc.exe

C:\Windows\system32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)

BUILTIN\Administrators:(RX)

NT AUTHORITY\SYSTEM:(RX)

BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\system32\en-US\sppsvc.exe.mui

C:\Windows\system32\en-US\sppsvc.exe.mui NT SERVICE\TrustedInstaller:(F)

BUILTIN\Administrators:(RX)

                             NT AUTHORITY\SYSTEM:(RX)

BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DIR C:\Windows\sppsvc.*  /S

 Volume in drive C is OS

 Volume Serial Number is 08BF-FFC9

 Directory of C:\Windows\Prefetch

11/28/2012  09:47 PM            18,700 SPPSVC.EXE-B0F8131B.pf

1 File(s)         18,700 bytes

 Directory of C:\Windows\System32

11/20/2010  10:23 PM         3,524,608 sppsvc.exe

1 File(s)      3,524,608 bytes

 Directory of C:\Windows\System32\en-US

11/21/2010  02:06 AM            18,944 sppsvc.exe.mui

1 File(s)         18,944 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp.resources_3

1bf3856ad364e35_6.1.7600.16385_en-us_f8bce8b9508ba1f6

11/21/2010  02:06 AM            18,944 sppsvc.exe.mui

1 File(s)         18,944 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp_31bf3856ad3

64e35_6.1.7601.17514_none_78875ce737927d27

11/20/2010  10:23 PM         3,524,608 sppsvc.exe

1 File(s)      3,524,608 bytes

Total Files Listed:

5 File(s)      7,105,804 bytes

0 Dir(s)  670,878,490,624 bytes free

C:\Windows\system32>