Windows 8 Login Screen - Mouse/Keyboard Stop Working

Anonymous
2012-10-31T18:09:52+00:00

I was on my computer when I got a BSOD on Windows 8 -- It restarted and when it's booting my keyboard lights up, and my mouse. Once I get to the welcome screen both turn off and stop working. I've enabled USB Legacy support in the BIOS and I've also tried every one of my USB ports. I do not have a PS2 port so that is not an option. I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either. This is really frustrating.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-03-04T01:26:51+00:00

    Hi,

    I just had this exact same problem, restarted my PC and no keyboard & mouse in windows 8 (still working in BIOS), so I was unable to get passed the lock screen. After searching for solutions on another site with nothing working, here's what I did.

    Someone mentioned that disabling Legacy USB helped for them, so I disabled it in the BIOS settings and restarted, with no luck. So then i went into the BIOS menu again and enabled Legacy USB (I didnt want to forget what changes I'd made). One more reset, and hey presto, they work again!

    So in a nutshell, i disabled Legacy, restart to lock screen, restart, enabled legacy, restart to lock screen - FIXED!

    Hope this helps someone :)

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  2. Anonymous
    2013-02-21T13:52:53+00:00

    I have the same problem with a Asus P7H55D-M EVO

    Tried to disable USB Legacy mode, but nothing changes.

    It's strange because the problem happens after a cold start (i.e. first time i turn on the pc in the morning) but if i shut down and turn it on after some hours of use, the problem does not appear.

    Still looking for a fix, even temporary :(

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  3. Anonymous
    2013-02-19T03:01:45+00:00

    In my case my motherboard went bad and needed to be replaced.

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  4. Anonymous
    2013-01-23T15:47:13+00:00

    Now im not one who is ranting, and what you wrote is something i already know but I have to ask, what about WHQL drivers? are they not ones that are tested by microsoft to say that the hardware with those drivers will work with windows? and if they do not work doesn't both the hardware vendor and microsoft have to take the blame?

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  5. Anonymous
    2013-01-23T14:45:38+00:00

    If a hardware device does not have the certified Windows 8 logo, (meaning that ALL components in the mentioned laptop, PC, workstation, or server) have been thoroughly tested and have been proven to work with the OS), there is no specific guarantee or warranty that the hardware is completely compatible and will work without flaw, with Windows 8.

    Hardware manufacturers typically have over a year prior to an OS release, to change firmware, code, etc.to ensure their hardware product works with a new OS RTM.

    While of course, I am disappointed that my XPS does not play well with the new OS, it is no one’s fault.

    Had it not worked, and DID have the Windows 8 logo, the blame would not be on the OS, it would be on my hardware vendor.

    My second laptop which is also three years old, works completely fine with Windows 8.

    As both professionals and consumers, we should not ever expect, as disappointing as it may be at times, that the old, will always work with the new…

    Think of it this way, you have several different components, with many different manufacturers. All of these components are spitting thousands of bits per second at each other…  If a single output conflicts with a single input beyond what the code/debug allows, something is going to error…  We are talking, hundreds of millions of lines of code from many, many different pieces of hardware that all has to talk to each other at the same time, in the same language without stuttering.

    Did my OLD XPS hardware work with a NEW OS? No. It unfortunately did not… But it is no one’s fault. It is a great laptop as the OS is a great OS… They just don’t play well in the sandbox together…

    My laptop is not certified for Windows 8. There was no guarantee that the upgrade would work, and it didn’t. My new hardware at work that IS certified for Windows 8, works just fine. Many manufacturers have release bios and firmware updates making older devices compatible. In some instances, it is just impossible to a piece of hardware form what could be many different reasons, to become compatible, and that is absolutely, no one’s fault.

    Many professionals, spent thousands of hours to bring us Windows 8 and whether you like it, or you do not, they too, are human beings and as people we should be appreciative for all the hard work they did, and continue to do to constantly improve, update and make secure the latest (and without a doubt, the most secure) OS to date.

    Having participated in an OS TAP, I can tell you personally, these teams work their hearts and minds out on a personal level, for years developing and releasing an OS. Do you realistically, believe, that a team of individuals writing an OS from scratch, can go backwards (even though your PC is only a few months old prior to the Win8 release, its hardware is MUCH older than that sir) and make MILLIONS of hardware devices compatible with something completely new? It would literally, be impossible.

    While I as a professional do get frustrated, angry and disappointed at times, I would never, never go as far to start calling other people names and acting on emotion instead of fact.

    Microsoft is made of around 84,000 people just like you and I. It is not a machine one should kick when it is not operating at peak performance. If you want to rant and vent, I would recommend emailing yourself. If your device is hardware (logo) certified with Windows 8 and it is not working, then you do have a valid argument…. But not with Microsoft. Your argument is with your hardware vendor, and any immature rant on the OS, has not one microgram of validity.

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