Windows 8 Login Screen - Mouse/Keyboard Stop Working

Anonymous
2012-10-31T18:09:52+00:00

I was on my computer when I got a BSOD on Windows 8 -- It restarted and when it's booting my keyboard lights up, and my mouse. Once I get to the welcome screen both turn off and stop working. I've enabled USB Legacy support in the BIOS and I've also tried every one of my USB ports. I do not have a PS2 port so that is not an option. I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either. This is really frustrating.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

70 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-03-23T14:35:26+00:00

    How do you schedule a task when the keyboard and mouse are not being recognised ?

    Diasbling the USB devices and enabling them did not work for me.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-10T23:48:55+00:00

    The only known permanent solution is to create a scheduled task that reboot the 2 USB controllers that freeze at windows startup uscing DevCon.exe.

    This way i solved (and deactivating USB Legacy Support didn't work for me)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-10T19:44:29+00:00

    I also experience this problem after weeks of using Windows 8.   I disabled 'USB Legacy Support' in the BIOS and everything works fine.  Thanks for solution Eric.   [ I will also see with time... ]

    Just and update.  It is now over two months and the issue has not reoccurred.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-10T16:36:44+00:00

    I occasionally have the same problem - no k/b or mouse on first Win8 screen. For me the solution is to close down the PC by holding in the on/off switch on the system unit until the PC is fully off, then reboot.

    Does this 'solution' suggest to anyone what the cause might be, and thus a more permanent solution?

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more