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I was on my computer when I got a BSOD on Windows 8 -- It restarted and when it's booting my keyboard lights up, and my mouse. Once I get to the welcome screen both turn off and stop working. I've enabled USB Legacy support in the BIOS and I've also tried every one of my USB ports. I do not have a PS2 port so that is not an option. I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either. This is really frustrating.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We are not in a bios screen. There's that screen that pops up then you press a key to log in... When we press a key nothing happens becuase when we had plugged in our xbox 360 controller it disabled all of our input devices permanently. Even after removing our xbox 360 controller and repairing, troubleshooting, or otherwise restoring our system short of a full reinstall we still cant us any of the devices.
Note that most of the people with this problem can't get to the logon screen - it stops at the "date screen"
Doesn't sound like it to me and that is not what I was responding to. I was only responding to the erroneous idea that I quoted.
Your example sounds like they are in a BIOS setup screen. What are they doing in there? Maybe that would be a consequence of using Shift-F8 too soon? Why not boot? If there is no boot selection screen, try the workaround that I linked to.
Note that most of the people with this problem can't get to the logon screen - it stops at the "date screen"
Pressing the ‘Windows + C’ key does not get me in safe mode. I've tried before the BIOS setting, during, after, just before the "date screen" ... very, very bad.
PS: Add another user to the list that have this problem - this is costing my business money.
Dell XPS Studio 13, stock touchpad mouse.
One with samsung ssd, one w/ intel 520 ssd.. Both running x64 win6 from x64 win7, both locking up (keyboard/mouse). Notice issue primarily in IE when arrow/scrolling down.
