Hi Avila123,
I'd like to try and help you out. Can you give us more details on what happened to the contacts list when you followed the instructions above? Did you receive any error message? If yes, what is the exact error message? We'll have a better idea of the appropriate
troubleshooting steps that we should give you if you'll provide us a more detailed description of what happened to the account.
Anyway, I'd like to ask, is this a Microsoft account? If yes, have you tried cleaning up the contacts in the People page of your Microsoft account? If not, I suggest that you try the steps below and then reconfigure the account on your WIndows Live
Mail.
- Sign in to https://people.live.com.
- On the upper part of the screen, click on Manage>>Clean up contacts. Details of duplicated contacts will be displayed and you will have the option to select then hit
Save.
Once done, please try to reconfigure the account in your Windows Live Mail by following the instructions on the link below:
How do I add an account to Windows Live Mail?
I'll look forward for your next reply.
Thanks.