"COM Surrogate has stopped working"

Anonymous
2012-03-15T17:00:12+00:00

I just got a new computer with Windows 7 on it.  Whenever I go to print from the internet, the message "COM Surrogate has stopped working" comes up.  It only happens when I try to print.  Any help on this?

This message only comes up when I am trying to print from the internet.  I can print from all my other programs.  I have not seen this message anywhere else yet.  Also, I noticed that all the answers I could find refer to Vista....I am Windows 7.  Thank you

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-03-16T09:06:42+00:00

Hi,

1)   Have you made any recent changes prior to this issue?

2)   What kind of browser are you using (Internet Explorer, Firefox, chrome etc…)?

3)   What is the make and model of the printer?

Follow the below mentioned steps which may help you in fixing the issue.

a)    Click Start

b)   Right click on Computer, and select Properties.

c)    Click on Advanced System Settings, click the Advanced Tab

d)   In the Performance section, click Settings

e)    Select the "Data Execution Protection" tab, and then click the 'Turn on DEP for all programs and services except those I select' option.

**f)**Click the Add button, and then browse to C:\Windows\System32\dllhost.exe

g)   Click open, click OK on the warning message.

**h)**Click Apply/OK.

Check if the issue still persists.

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Anonymous
2012-03-24T17:09:19+00:00

Hi,

I was able to resolve the issue by rolling back to the previous Intel display driver. Not an optimal solution, but it resolves the annoying "COM Surrogate" error until Intel can fix the bug in their driver. Hope this helps.

-Steve

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  1. Anonymous
    2012-04-22T17:48:06+00:00

    Actually, intel just released a new graphics driver yesterday which, as far as I can tell, has fixed the problem. Just click on the windows logo (bottom left), type "update", and select "windows update". Select the optional update for the intel graphics driver and install it. Let me know if you need more help.

    -steve

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  2. Anonymous
    2012-04-26T11:54:14+00:00

    Thanks Steve, the update did the job, no more "COM Surrogate has stopped working" error messages.

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  3. Anonymous
    2012-08-04T17:16:12+00:00

    I did the above and received "You can not set DEP attributes on 64-bit executables.  Any other suggestions?  I have just recently purchased my computer and have not installed anything beyond factory settings.

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