"COM Surrogate has stopped working"

Anonymous
2012-03-15T17:00:12+00:00

I just got a new computer with Windows 7 on it.  Whenever I go to print from the internet, the message "COM Surrogate has stopped working" comes up.  It only happens when I try to print.  Any help on this?

This message only comes up when I am trying to print from the internet.  I can print from all my other programs.  I have not seen this message anywhere else yet.  Also, I noticed that all the answers I could find refer to Vista....I am Windows 7.  Thank you

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-03-16T09:06:42+00:00

Hi,

1)   Have you made any recent changes prior to this issue?

2)   What kind of browser are you using (Internet Explorer, Firefox, chrome etc…)?

3)   What is the make and model of the printer?

Follow the below mentioned steps which may help you in fixing the issue.

a)    Click Start

b)   Right click on Computer, and select Properties.

c)    Click on Advanced System Settings, click the Advanced Tab

d)   In the Performance section, click Settings

e)    Select the "Data Execution Protection" tab, and then click the 'Turn on DEP for all programs and services except those I select' option.

**f)**Click the Add button, and then browse to C:\Windows\System32\dllhost.exe

g)   Click open, click OK on the warning message.

**h)**Click Apply/OK.

Check if the issue still persists.

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Anonymous
2012-03-24T17:09:19+00:00

Hi,

I was able to resolve the issue by rolling back to the previous Intel display driver. Not an optimal solution, but it resolves the annoying "COM Surrogate" error until Intel can fix the bug in their driver. Hope this helps.

-Steve

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  1. Anonymous
    2012-03-23T17:04:15+00:00

    Just thought I would let you know that my "COM surrogate has stopped working" issue had to do with my XPS Document writer not working correctly.  I uninstalled it and reloaded the driver and printer and now everything is fine.  You all might want to check you XPS printer to make sure it is okay.   Thanks

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  2. Anonymous
    2012-03-24T16:18:28+00:00

    I've got the same error message except I am browsing through photos off my hard drive.

    I'm running Windows 7 Professional and it has been fine for about a year then suddenly last week it keeps throwing up this message and shuts the picture viewer down.

    I have already tried what you suggested above with no improvement

    Anymore Ideas??

    Could it be to do with a recent update??

    Nothing in my hardware has changed and I have not installed any software of late

    Thanks

    Gary

    I now have the same problem. Using Win7 Pro. I have not installed any new software except for Microsoft Updates. Last update was an Intel display driver "Intel HD Graphics 3000" and the .NET Framework 4 stuff. Turning off DEP for dllhost.exe did not help.

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  3. Anonymous
    2012-03-25T14:23:39+00:00

    I have the same problem and i confirm it is caused by the newest version of Intel HD Graphics 3000 driver.  

    Windows automatically updated it to a new version and then the COM surrogate problem began.

    I downloaded the "newest" version of the driver at intel website and it still happens.

    All we can do is wait until Intel release a fix for it.

    Until then, use the old driver.

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