"COM Surrogate has stopped working"

Anonymous
2012-03-15T17:00:12+00:00

I just got a new computer with Windows 7 on it.  Whenever I go to print from the internet, the message "COM Surrogate has stopped working" comes up.  It only happens when I try to print.  Any help on this?

This message only comes up when I am trying to print from the internet.  I can print from all my other programs.  I have not seen this message anywhere else yet.  Also, I noticed that all the answers I could find refer to Vista....I am Windows 7.  Thank you

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-03-16T09:06:42+00:00

Hi,

1)   Have you made any recent changes prior to this issue?

2)   What kind of browser are you using (Internet Explorer, Firefox, chrome etc…)?

3)   What is the make and model of the printer?

Follow the below mentioned steps which may help you in fixing the issue.

a)    Click Start

b)   Right click on Computer, and select Properties.

c)    Click on Advanced System Settings, click the Advanced Tab

d)   In the Performance section, click Settings

e)    Select the "Data Execution Protection" tab, and then click the 'Turn on DEP for all programs and services except those I select' option.

**f)**Click the Add button, and then browse to C:\Windows\System32\dllhost.exe

g)   Click open, click OK on the warning message.

**h)**Click Apply/OK.

Check if the issue still persists.

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Anonymous
2012-03-24T17:09:19+00:00

Hi,

I was able to resolve the issue by rolling back to the previous Intel display driver. Not an optimal solution, but it resolves the annoying "COM Surrogate" error until Intel can fix the bug in their driver. Hope this helps.

-Steve

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  1. Anonymous
    2012-09-04T17:23:44+00:00

    I am having the exact same problem with Intel HD Graphics 4000 with a brand new Dell Inspiron.  When I checked for windows optional updates, there was none for it and I also checked for a driver update within device manager.  Any other ideas?

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  2. Anonymous
    2012-08-22T20:03:56+00:00

    I just bought a new computer running Win 7. I'm getting this error while vieing photos with Windows photo viewer. Can you explain how to get an earlier version of the intel driver, since I just purchased this machine? I tried the dllhost solution and it didn't work. My driver is Intel  HD Graphics 4000.

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  3. Anonymous
    2012-08-13T07:14:54+00:00

    Sorry for the late reaction,

    For sofar I know in the add and remove programs icon of the configuration screen. succes.

    Arno

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