“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Hi ultimateBen,

I apologize for not responding on your query on a timely manner. I understand that your having the same issue that Movie Maker cannot start. For us to isolate your issue kindly ensure that your video card drivers are up to date - ****Movie Maker makes extensive use of the video card GPU (graphics processing unit). The display driver affects the reliability, performance, and compatibility of the video card with various software.

To determine the version and video card driver date, run the DirectX Diagnostic Tool (dxdiag):

DirectX Diagnostic Tool1.       Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.

2.       Click on the Display tab and you will see the driver details including the driver version.

3.       If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available.

Example:

http://www.nvidia.com/Download/index.aspx?lang=en-us

http://support.amd.com/us/gpudownload/Pages/index.aspx

http://downloadcenter.intel.com/

Your cooperation on this matter will be highly appreciated. I'll look forward for your reply.

Thank you.

ultimateBen,

Not sure if this will help but my specs for a very similar system (Acer 57xx series laptop, Intel HD Graphics, i3 M380 CPU instead of i5 M450, Windows 8.1 Pro instead of Windows 7 HP, 4GB Ram instead of 8GB support and run Movie Maker 2012 fine.  The pertinent information from 'dxdiag' is shown in bold print below.

Also of possible significance:

- Movie Maker 12 also runs on this system when I switch-out the hard drive to Windows 7 Pro with the following Intel Driver

  - 8.15.10.2827_Win7x86x64  Date: 09/17/2102

- The 2827 driver supports i3,i5,i7 Mobile Processors

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 5742 BIOS: InsydeH2O Version V1.30 Processor: Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz (4 CPUs), ~2.5GHz

Memory: 4096MB RAM

Available OS Memory: 3766MB RAM

Page File: 1241MB used, 3164MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i3)

DAC type: Internal

Native Mode: 1366 x 768(p) (60.042Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2858 (English)

Driver Version: 8.15.10.2858

DDI Version: 10

Feature Levels: 10.0,9.1Driver Model: WDDM 1.1

Driver Date/Size: 10/10/2012 13:44:10, 8368576 bytesWHQL Logo'd: Yes

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