“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Anonymous

Hello,

When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?

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Anonymous

An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912. The details are also at the beginning of this (now very long) post.

So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.

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Answer accepted by question author

Anonymous

Hello LD,

This issue affects the following versions of Movie Maker:

· Windows Live Movie Maker 2011

· Windows Movie Maker 2012

Here's what's happening:

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards	Blocked driver versions	Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor)	Less than or equal to 8.15.10.2321	8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit
Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor)	8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive)	8.15.10.2555 Driver - Released ** October 19 , 2011**<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit
Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset	8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive)	8.15.10.2555 Driver - Released ** October 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:**<br><br><br>http://downloadcenter.intel.com/

All NVIDIA GeForce, Quadro or Tesla video cards	8.17.12.8562	GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer	http://us.acer.com/ac/en/US/content/drivers
ASUS	http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1
Compaq	http://www.compaq.com/country/cpq_support.html
Dell	http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
Fujitsu	http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
Gateway	http://support.gateway.com/product/?cmpid=supportnav
HP	http://www8.hp.com/us/en/support-drivers.html
Lenovo	http://support.lenovo.com/en_US/downloads/default.page?
MSI	http://us.msi.com/service/download/
Samsung	http://www.samsung.com/us/support/
Sony	http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
Toshiba	http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

1. In Movie Maker, press Alt + F on your keyboard to open the File menu

2. Select About Movie Maker.

3. Verify that the version number is 16.4.3505.0912.

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

Hope this helps,

Bobby

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161 additional answers

Anonymous

2012-09-06T15:46:54+00:00

yeah, that about sums up the situation.
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Anonymous

2012-09-09T01:40:52+00:00

Hi Alex,

This is the information you require - I hope you can help:

System Information

Time of this report: 9/9/2012, 02:35:45

       Machine name: ACERVERITONL410

   Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)

           Language: English (Regional Setting: English)

System Manufacturer: Acer

       System Model: Veriton L410

               BIOS: Phoenix - AwardBIOS v6.00PG

          Processor: AMD Athlon(tm) Dual Core Processor 5400B (2 CPUs), ~2.8GHz

             Memory: 2048MB RAM

Available OS Memory: 1792MB RAM

          Page File: 1272MB used, 2310MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

          Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

Display Devices

          Card name: ATI Radeon X1200 Series (Microsoft Corporation - WDDM)

       Manufacturer: ATI Technologies Inc.

          Chip type:

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_791E&SUBSYS_0E0B105B&REV_00

     Display Memory: 895 MB

   Dedicated Memory: 255 MB

      Shared Memory: 639 MB

       Current Mode: 1280 x 1024 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: L1930S

         Monitor Id: GSM4A87

        Native Mode: 1280 x 1024(p) (60.020Hz)

        Output Type: HD15

        Driver Name: atiumdag.dll,atiumdva.cap,atitmmxx

Driver File Version: 8.14.0010.0630 (English)

     Driver Version: 8.56.1.16

        DDI Version: 9Ex

       Driver Model: WDDM 1.0

Driver Attributes: Final Retail

   Driver Date/Size: 7/14/2009 02:14:55, 4030976 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

Device Identifier: {D7B71EE2-3A5E-11CF-9D71-012EA1C2C535}

          Vendor ID: 0x1002

          Device ID: 0x791E

          SubSys ID: 0x0E0B105B

        Revision ID: 0x0000

Driver Strong Name: atiilhag.inf:ATI.Mfg.NTx86...1:ati2mtag_RS690:8.56.1.16:pci\ven_1002&dev_791e

     Rank Of Driver: 00F42001

        Video Accel: ModeMPEG2_A ModeMPEG2_C

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled
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Anonymous

2012-09-09T02:05:20+00:00

Hi Alex,

This is the information you require - I hope you can help:

System Information

Time of this report: 9/9/2012, 02:35:45

       Machine name: ACERVERITONL410

   Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)

           Language: English (Regional Setting: English)

System Manufacturer: Acer

       System Model: Veriton L410

               BIOS: Phoenix - AwardBIOS v6.00PG

          Processor: AMD Athlon(tm) Dual Core Processor 5400B (2 CPUs), ~2.8GHz

             Memory: 2048MB RAM

Available OS Memory: 1792MB RAM

          Page File: 1272MB used, 2310MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

          Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

Display Devices

          Card name: ATI Radeon X1200 Series (Microsoft Corporation - WDDM)

       Manufacturer: ATI Technologies Inc.

          Chip type:

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_791E&SUBSYS_0E0B105B&REV_00

     Display Memory: 895 MB

   Dedicated Memory: 255 MB

      Shared Memory: 639 MB

       Current Mode: 1280 x 1024 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: L1930S

         Monitor Id: GSM4A87

        Native Mode: 1280 x 1024(p) (60.020Hz)

        Output Type: HD15

        Driver Name: atiumdag.dll,atiumdva.cap,atitmmxx

Driver File Version: 8.14.0010.0630 (English)

     Driver Version: 8.56.1.16

        DDI Version: 9Ex

       Driver Model: WDDM 1.0

Driver Attributes: Final Retail

   Driver Date/Size: 7/14/2009 02:14:55, 4030976 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

Device Identifier: {D7B71EE2-3A5E-11CF-9D71-012EA1C2C535}

          Vendor ID: 0x1002

          Device ID: 0x791E

          SubSys ID: 0x0E0B105B

        Revision ID: 0x0000

Driver Strong Name: atiilhag.inf:ATI.Mfg.NTx86...1:ati2mtag_RS690:8.56.1.16:pci\ven_1002&dev_791e

     Rank Of Driver: 00F42001

        Video Accel: ModeMPEG2_A ModeMPEG2_C

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

The ATI Radeon X1250 in your Acer Veriton L410 computer only supports up to DirectX 9. The new Movie Maker 2012 on Windows 7 requires a graphics adapter that supports at least DirectX 10.

You may wish to install Windows Live Movie Maker 2011 instead, which should work with your current computer.

Windows Live Essentials 2011:

http://www.microsoft.com/en-us/download/details.aspx?id=29219

Alex
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