“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Anonymous
2012-08-09T19:15:32+00:00

Hello,

When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?

LD

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-10-05T04:44:48+00:00

An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912.  The details are also at the beginning of this (now very long) post.

So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.

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Anonymous
2012-08-09T19:20:00+00:00

Hello LD,

This issue affects the following versions of Movie Maker:

·         Windows Live Movie Maker 2011

·         Windows Movie Maker 2012

Here's what's happening:

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards Blocked driver versions Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor) Less than or equal to 8.15.10.2321 8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit
Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor) 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit
Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:<br><br><br>http://downloadcenter.intel.com/
All NVIDIA GeForce, Quadro or Tesla video cards 8.17.12.8562 GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer http://us.acer.com/ac/en/US/content/drivers
ASUS http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1
Compaq http://www.compaq.com/country/cpq_support.html
Dell http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
Fujitsu http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
Gateway http://support.gateway.com/product/?cmpid=supportnav
HP http://www8.hp.com/us/en/support-drivers.html
Lenovo http://support.lenovo.com/en_US/downloads/default.page?
MSI http://us.msi.com/service/download/
Samsung http://www.samsung.com/us/support/
Sony http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
Toshiba http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

2)

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

1.     In Movie Maker, press Alt + F on your keyboard to open the File menu

2.     Select About Movie Maker. 

3.     Verify that the version number is 16.4.3505.0912. 

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

 Hope this helps,

Bobby

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  1. Anonymous
    2012-09-02T20:43:40+00:00

    Try the Intel Driver update utility at their site:

    http://www.intel.com/p/en\_US/support/detect/graphics

    They detected by driver and said it was custom from my laptop manufacturer; Toshiba, so they wouldn't change it. In my case I went to Toshiba and found that they had a few updates available. I'll know soon if I ca get past this same issue.

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  2. Anonymous
    2012-09-03T06:59:36+00:00

    Hi Alex,

    I saw you helping somebody with the problem of the Window Live Movie Maker error message. I tried to updating my Video Card but it didn't work. Could you please give me a hand with this? Here is my PC info:

         System Information

    Time of this report: 9/3/2012, 02:42:45

           Machine name:

       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

               Language: English (Regional Setting: English)

    System Manufacturer: Sony Corporation

           System Model: VPCEH13FX

                   BIOS: InsydeH2O Version 03.60.51R0180Z9

              Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz  Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1366 x 768 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: SEC3253

            Native Mode: 1366 x 768(p) (60.031Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

    Driver File Version: 8.15.0010.2291 (English)

         Driver Version: 8.15.10.2291

            DDI Version: 10.1

    Display Devices

              Card name: Intel(R) HD Graphics Family

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1366 x 768 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: SEC3253

            Native Mode: 1366 x 768(p) (60.031Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

    Driver File Version: 8.15.0010.2291 (English)

         Driver Version: 8.15.10.2291

            DDI Version: 10.1

           Driver Model: WDDM 1.1

    Thanks,

    Juan

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  3. Anonymous
    2012-09-03T07:09:08+00:00

    Hi Alex,

    I saw you helping somebody with the problem of the Window Live Movie Maker error message. I tried to updating my Video Card but it didn't work. Could you please give me a hand with this? Here is my PC info:

         System Information

    Time of this report: 9/3/2012, 02:42:45

           Machine name:

       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

               Language: English (Regional Setting: English)

    System Manufacturer: Sony Corporation

           System Model: VPCEH13FX

                   BIOS: InsydeH2O Version 03.60.51R0180Z9

              Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz  Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1366 x 768 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: SEC3253

            Native Mode: 1366 x 768(p) (60.031Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

    Driver File Version: 8.15.0010.2291 (English)

         Driver Version: 8.15.10.2291

            DDI Version: 10.1

    Display Devices

              Card name: Intel(R) HD Graphics Family

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_908B104D&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1366 x 768 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: SEC3253

            Native Mode: 1366 x 768(p) (60.031Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

    Driver File Version: 8.15.0010.2291 (English)

         Driver Version: 8.15.10.2291

            DDI Version: 10.1

           Driver Model: WDDM 1.1

     

    Thanks,

    Juan

    Hey Juan,

    Give this one a try:

    Intel® HD Graphics Family Driver Update 8.15.10.2455 for Sony VPCEH13FX, Windows 7 64-bit:

    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEH13FX&upd_id=7189&os_group_id=6

    Alex

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