“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Almost forgot.  I even downloaded the MM2012 October update...and still no love.  Now I'm trying other drivers...but I'm coming up empty.

Eileen

Hiya!

I'm having the same problem with my Movie Maker.  It was working just fine then I updated to Window Essential 2012 and told me, "Sorry...it doesn't work." I uninstalled 2012 and went back to 2011...still no love.  I went to here http://www.intel.com/p/en_US/support/detect/graphics and try to download the most recent video driver...still no love.  I realize that my driver might be old, but I can't find a source to download a newer version to make this problem go away.  I use my Movie Maker three to four times a week and now I'm two weeks behind on my projects.

Please help.

Thanks so much!

Here are my details:

System Information

Time of this report: 11/3/2012, 03:03:32

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)

           Language: English (Regional Setting: English)

System Manufacturer: TOSHIBA

       System Model: PORTEGE R705

               BIOS: Default System BIOS

          Processor: Intel(R) Core(TM) i3 CPU       M 350  @ 2.27GHz (4 CPUs), ~2.3GHz

             Memory: 4096MB RAM

Available OS Memory: 3824MB RAM

          Page File: 2247MB used, 5399MB available

        Windows Dir: C:\windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 120 DPI (125 percent)

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7600.16385 32bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

Display Devices

          Card name: Intel(R) HD Graphics

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics (Core i3)

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_00071179&REV_02

     Display Memory: 1696 MB

   Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: Internal LCD

         Monitor Id: TOS5091

        Native Mode: 1366 x 768(p) (60.157Hz)

        Output Type: Internal

        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2125 (English)

     Driver Version: 8.15.10.2125

        DDI Version: 10

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 4/30/2010 10:19:34, 6534656 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B78E66-4306-11CF-847A-0D20A2C2C535}

          Vendor ID: 0x8086

          Device ID: 0x0046

          SubSys ID: 0x00071179

        Revision ID: 0x0002

Hello LD,

 

This issue affects the following versions of Movie Maker:

·         Windows Live Movie Maker 2011

·         Windows Movie Maker 2012

 

Here's what's happening:

 

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

 

Affected video cards	Blocked driver versions	Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor)	Less than or equal to 8.15.10.2321	8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit
Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor)	8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive)	8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

 

Acer	http://us.acer.com/ac/en/US/content/drivers

 

2)

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

 

1.     In Movie Maker, press Alt + F on your keyboard to open the File menu

2.     Select About Movie Maker. 

3.     Verify that the version number is 16.4.3505.0912. 

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

 

 Hope this helps,

 

Bobby

I have an Acer Aspire 3830T and am not sure of what drivers I need. The Intel drivers say "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer." WLMM 2011 worked just fine, but I got the 2011 version back and it's giving the same exact error message as the 2012 version gave me (the original message). I can only fix any software issues, as this is a school owned computer and I frequently use Movie Maker. I do not see why I suddenly cannot use the program, as I had a 2.1 GHz processor that worked just fine with WLMM 2011, and only used a lot of the processor's power when I saved videos. I realize that the program is going to use a lot of the processor, but when a laptop that's 18 months old with 4GB of RAM and a 2.1 GHz processor cannot run an editing program because the program suddenly requires 300 Hz more processing power, that's annoying. Even more annoying is the fact that the old version was working 100% (albeit it need a LOT more features).