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Hello,
When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?
LD
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912. The details are also at the beginning of this (now very long) post.
So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.
Hello LD,
This issue affects the following versions of Movie Maker:
· Windows Live Movie Maker 2011
· Windows Movie Maker 2012
Here's what's happening:
1)
Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.
The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.
To resolve the issue, install the latest video card driver version.
| Affected video cards | Blocked driver versions | Direct links to download the latest driver (as of August 7, 2012) |
|---|---|---|
| Intel | ||
| Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor) | Less than or equal to 8.15.10.2321 | 8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit |
| Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor) | 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) | 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit |
| Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset | 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) | 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:<br><br><br>http://downloadcenter.intel.com/ |
| All NVIDIA GeForce, Quadro or Tesla video cards | 8.17.12.8562 | GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx |
If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:
2)
If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.
To verify that you have the latest version of Windows Movie Maker 2012, please do the following:
1. In Movie Maker, press Alt + F on your keyboard to open the File menu
2. Select About Movie Maker.
3. Verify that the version number is 16.4.3505.0912.
The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started
Hope this helps,
Bobby
Win8 may provide relief for some Movie Maker users after public availability in Oct '12 but not necessarily for all.
Without knowing Educate35's system specs (Dell model, graphics card/onboard graphics chip) it might be premature to recommend Win8 solely for MM12) especially when other hardware and software constraints might be involved regarding Win8 and inclusive or exclusive of MM12.
Hello there,
Here's my system summary... I've also included my display summary...
I really appreciate any insight you can offer:
System Summary:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Dell System Inspiron N7110
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 11/18/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 5.74 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 13.5 GB
Page File Space 7.90 GB
Page File C:\pagefile.sys
Display Summary:
Name Intel(R) HD Graphics Family
PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_04D81028&REV_09\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics Family
Adapter RAM (256,813,056) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver Version 8.15.10.2253
INF File oem33.inf (iSNBM0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 60 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xD03FFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967284
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2253, 11.68 MB (12,252,192 bytes), 4/27/2012 4:07 PM)
Thanks again!
Win8 may provide relief for some Movie Maker users after public availability in Oct '12 but not necessarily for all.
Without knowing Educate35's system specs (Dell model, graphics card/onboard graphics chip) it might be premature to recommend Win8 solely for MM12) especially when other hardware and software constraints might be involved regarding Win8 and inclusive or exclusive of MM12.
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