“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Anonymous
2012-08-09T19:15:32+00:00

Hello,

When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?

LD

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-10-05T04:44:48+00:00

An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912.  The details are also at the beginning of this (now very long) post.

So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2012-08-09T19:20:00+00:00

Hello LD,

This issue affects the following versions of Movie Maker:

·         Windows Live Movie Maker 2011

·         Windows Movie Maker 2012

Here's what's happening:

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards Blocked driver versions Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor) Less than or equal to 8.15.10.2321 8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit
Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor) 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit
Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:<br><br><br>http://downloadcenter.intel.com/
All NVIDIA GeForce, Quadro or Tesla video cards 8.17.12.8562 GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer http://us.acer.com/ac/en/US/content/drivers
ASUS http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1
Compaq http://www.compaq.com/country/cpq_support.html
Dell http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
Fujitsu http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
Gateway http://support.gateway.com/product/?cmpid=supportnav
HP http://www8.hp.com/us/en/support-drivers.html
Lenovo http://support.lenovo.com/en_US/downloads/default.page?
MSI http://us.msi.com/service/download/
Samsung http://www.samsung.com/us/support/
Sony http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
Toshiba http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

2)

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

1.     In Movie Maker, press Alt + F on your keyboard to open the File menu

2.     Select About Movie Maker. 

3.     Verify that the version number is 16.4.3505.0912. 

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

 Hope this helps,

Bobby

Was this answer helpful?

0 comments

161 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-08-26T20:09:18+00:00

    Just to verify, after you downloaded the Intel driver package (R302134.exe) from the Dell website, and ran the R302134.exe to extract the driver install, did you go and run Setup.exe to actually install it?

    I know that I sometimes run R302134.exe to extract the driver install but then forget to run the actual driver installation program from C:\Dell\Drivers\F16X7\Setup.exe to actually install the driver. :)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-08-26T19:45:39+00:00

    Hi Alex, gave this a try as you suggested with no luck. I checked device manger under display adaptors,  'intel(r) HD Graphics family 8.15.10.2291 is still the same version. I have also got under this one NVIDIA Geforce GT540m.

    It appears that this problem only occurred since the windows update.

    I hope there is a solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-08-26T19:13:29+00:00

    Hi, just to update I have tried the following to try and update the driver from the link on page 1 of this forum, but I cannot download as the box appears with, 'The driver being installed is not validated for this computer.  Please obtain the appropriate driver from the computer manufacturer'.  Which is DELL but please could you help and supply me with a link for the correct driver?

     

    • Driver Version: We look at this to see if it is in the range of drivers versions known to have issues with Movie Maker and to find a newer version that may work. (See this thread's answer on the first page of this thread for the complete list of bad driver version numbers)

    I went to the dell.com support site to look for an updated driver and found this recommended driver update for the Dell XPS 15 (L502x) notebook:

    Dell Intel HD Graphics 3000 driver 8.15.10.2342 for Windows 7 64-bit:

    http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats/Product/xps-l502x?DriverId=F16X7&FileId=2967220144&urlProductCode=False

    Give this a try and let us know how it goes.

    Thanks,

    Alex

    Was this answer helpful?

    0 comments