Windows 8 updates won't install

Anonymous
2012-11-22T14:02:48+00:00

My pc is functioning as it should, except that updates KB 2770917, KB2737084, KB2761226, KB2769034, KB2769165 and KB2727528 will not install, despite numerous attempts and running the troubleshooter.

Previous updates have installed without problem.

I have tried disabling the NLS service but this has not helped. 

I have tried fully uninstalling the only recently added software but the updates would still not install.

I have disabled the firewall in my antivirus software.

My Windows 8 was installed from disc as an upgrade to Windows 7

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-02-13T17:13:45+00:00

    Hi Everyone,

     

    Sorry to hear I am not the only one suffering with update issues on Windows 8. I wasted far too many hours following the suggestions on this forum but to no avail.

     

    Finally, solved this issue by performing a Windows 8 PC refresh. Slide your mouse down (or swipe from) the left hand desktop edge to access the 'Settings' charm; click 'Change PC settings' (bottom option); select the 'General' heading under 'PC settings', scroll down and click the 'Get started' button under the 'Refresh your PC without affecting your files' heading.

     

    NB This option will uninstall all you 'old' windows style applications (which you will need to re-install manually afterwards) but it does preserve all your user files and settings.

     

    After performing this procedure I was able to install all current Windows 8 updates from the Windows Update console. Now I just need to re-install all my old Windows applications and hopefully that will be me sorted.

     

    Best Regards & Good Luck,

     

    Dr Nick

     

    PS I am not sure why the Windows support guys on this forum haven't suggested this option as it's far easier than messing around with boot options and it actually resolves the issue!

     

    Hi Dr Nick, I've been having the same problem with my new Windows 8 PC since I bought it last weekend. The updates get to 15%, fails, the machine re-starts and then reconfigures back to the original settings. Unfortunately I'm not technical so I don't understand what you mean by "reinstall the old Windows applications"... What are these and how would I reinstall them? What about all the software I've spent hours loading - will I lose all of that too..?

    Any help and advice gratefully accepted.

    Thanks,

    Fiona

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  2. Anonymous
    2013-02-13T20:55:29+00:00

    Hi Fiona,

    Sorry to hear you are having problems with your new Windows 8 PC.

    Unfortunately, if you follow my advice and 'Refresh your PC' you will have to re-install all your applications: Microsoft Office, Skype, Chrome etc. N.B. 'Metro' apps (downloaded from the Windows store) will be preserved. I appreciate re-installing applications is a pain but I found it a better option than wasting even more hours hunting for a solution online. To re-install an application you will need the original installation disk or download the latest version online.

    I suspect the Windows update is failing because there is a conflict with one of the applications you have installed or with one of the applications that came pre-installed on your PC. I wouldn't worry too much about the pre-installed applications as most of these are unnecessary bloat and just slow down your PC. I recommend you make a list of all the application you actually need before you perform the 'Refresh' so you know what to re-install once the refresh completes.

    I hope this helps you decide if the 'Refresh your PC' option is the right solution for you and I wish you all the best in resolving this issue,

    Kind Regards,

    Dr Nick

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  3. Anonymous
    2013-02-13T22:19:08+00:00

    Thanks for your help, really appreciated. I'll give it a try and fingers crossed it solves the problem...

    Best wishes,

    Fiona

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  4. Anonymous
    2013-02-16T23:56:15+00:00

    I've been having some major problems here myself lately. I can't update my Lumia Windows Phone to the newer 7.8 version because the Zune update won't work. In fact, the update for my Microsoft keyboard won't work either. You think updates for their own products would work, but obviously not.

    A quick question Dr Nick. Does the refresh option remove license information from the registry as well, or just the programs? I would happy to do a refresh, but have a few programs with just a single license.

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  5. Anonymous
    2013-02-17T01:50:25+00:00

    Dear Glenn-Thomas,

    I assume the registry is wiped during the 'Refresh your PC' process as this is a likely source of corruption and hence why you might choose this option. Just checked my registry and I cannot see entries for programs I didn't re-install after I performed the 'Refreshing your PC' process.

    Thus you may need to re-enter license keys for programs you want to re-install if you go for this solution. I definitely had to re-enter my license key for Microsoft Office. It will depend on where the program stores it's license key.

    Good luck and let us know how it goes!

    Dr Nick

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