Windows Update issue, getting code error: 80246008

Neil

I do not know the specific answer to your question. Try it for the period you need to update and then change the default back to what it was. We may then get the answer or an answer to your question.

Neil

You have Chrome as your default browser, which presents no problems. However, when you use Windows Update you need to use Internet Explorer.

hi there, i dont use either to get my updates. i have always  clicked on the start button and gone into all programmes and scrolled down the list to   windows update from there. 

do i have to set my default browser with internet explorer to get updates ?

Neil

You have Chrome as your default browser, which presents no problems. However, when you use Windows Update you need to use Internet Explorer.

I would suggest you run the Microsoft Genuine Advantage Diagnostics Tool and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-Q7Y84-RJVPV-2KKMX

Windows Product Key Hash: sfj4aeDGSMrIfsmZhNngWP5cS3Q=

Windows Product ID: 00426-074-1201712-85099

Windows Product ID Type: 5

Windows License Type: Retail

Windows OS version: 6.1.7601.2.00010100.1.0.001

ID: {EE74CC29-6E9A-4FB8-9547-95FEC31395CB}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.42.0

Signed By: Microsoft

Product Name: Windows 7 Ultimate

Architecture: 0x00000000

Build lab: 7601.win7sp1_gdr.120330-1504

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Professional Plus 2007 - 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{EE74CC29-6E9A-4FB8-9547-95FEC31395CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2KKMX</PKey><PID>00426-074-1201712-85099</PID><PIDType>5</PIDType><SID>S-1-5-21-3468133639-3227674489-1078580892</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G50</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.30</Version><SMBIOSVersion major="2" minor="5"/><Date>20090828000000.000000+000</Date></BIOS><HWID>070D3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0060   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>82D3D2CAAF6B773</Val><Hash>IHxW4azaFApKvAkk6rckrCXklAo=</Hash><Pid>89446-953-8251203-65996</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>40B04C5C2CDDB10</Val><Hash>xBVd8569bTibRoJ1VecXLOSOK2Y=</Hash><Pid>81602-392-6196677-68970</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition

Description: Windows Operating System - Windows(R) 7, RETAIL channel

Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00426-00170-074-120171-01-2057-7600.0000-2962009

Installation ID: 016045583886811490224506914606466676490381454340068604

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: 2KKMX

License Status: Licensed

Remaining Windows rearm count: 5

Trusted time: 13/09/2012 06:37:49

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 6:23:2012 20:10

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAeqgiE4Rq5I1c+hAe+Icqywa2nmLUNIQvohRGyg==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC TOSHIB A0060

FACP TOSHIB A0060

DBGP TOSHIB A0060

HPET TOSHIB A0060

BOOT TOSHIB A0060

MCFG TOSHIB A0060

SSDT TOSHIB A0060

TCPA TOSHIB A0060

SLIC TOSHIB A0060

SSDT TOSHIB A0060