Security Update KB2686509 will not install- error code 0xf0f4

Anonymous
2012-05-09T04:25:33+00:00

After download from Microsoft Update Security Update for Windows XP (KB2686509) won't install-what do I need to do?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2012-05-21T04:44:27+00:00

Wow you saved me from so much 'update' distress. Indeed I had done a similar thing somewhere in my distant memory. Simply deleting my hacked registry key entry as shown below solved my problem.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,02,00,00,2a,00,3a,00,00,00,00,00,00

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Anonymous
2012-05-20T16:57:10+00:00

I struggled with this for days. Here is what was happening and what I did that worked.

faultykeyboard.log listed 24 entries of the form   kb*.kbd

I searched and no such files exist on my computer.

By running regedit and looking I found 24 abnormal looking subkeys matching the list in:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Keyboard Layouts

After carefully reviewing the potential for damage I discovered that the operating system automatically restores this section of the registery if a boot failure occurs.

I then boldly deleted all subkeys of the type *.kbd from the registry. I deleted faultykeyboard.log. I rebooted then ran the update KB2686509 and it installed and rebooted the computer.

The problem is gone.  Everything works.

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Anonymous
2012-05-18T17:07:03+00:00

Good tips in this thread. It ultimately led me to my solution. The problem computer here was also running a version of Windows XP modified with NLite.

I was able to resolve this problem by first opening the faulty keyboard log. On the problem computer, it was located in C:\Windows\system32\faultykeyboardlog.log.

The faultykeyboard.log file simply listed these four items:

KBDDV.DLL

KBDUSX.DLL

KBDUSL.DLL

KBDUSR.DLL

I went to a computer that I knew had an unmodified version of Windows XP Professional, copied those four DLL files from C:\Windows\system32. I then transfered them to the C:\Windows\system32 on the problem computer and re-ran the manual installation file for KB2686509 which can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=29804.

Problem solved.

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  1. Anonymous
    2012-05-09T12:12:48+00:00

    Same problem here, first for the automatic update last nite and then for a manual update attempt this morning.  From the KB2686509.log file...

    [KB2686509.log]

    1.913: ================================================================================

    1.913: 2012/05/09 03:27:51.545 (local)

    1.913: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    1.963: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    1.963: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    1.963: Hotfix started with following command line: -q -z -er /ParentInfo:e7cf072a970eca4d97f95aa57f332937

    1.973: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    1.973: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    10.445: Return Value From IsMachineSafe = 0

    10.445: IsMachineSafe returned 441092

    10.445: Fist Condition in Prereq.IsMachineSafe.Section Failed

    10.445: Condition Check for Line 1 of PreRequisite returned FALSE

    10.505: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.505: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.525: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.525: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.525: Update.exe extended error code = 0xf0f4

    9.554: ================================================================================

    9.574: 2012/05/09 07:35:34.056 (local)

    9.574: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    9.644: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    9.644: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    9.654: Hotfix started with following command line: -q -z -er /ParentInfo:fbe9afb0b68efd4caaf54f776276c982

    9.654: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    9.654: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    13.990: Return Value From IsMachineSafe = 0

    13.990: IsMachineSafe returned 441092

    13.990: Fist Condition in Prereq.IsMachineSafe.Section Failed

    13.990: Condition Check for Line 1 of PreRequisite returned FALSE

    14.021: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.021: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.031: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.031: Update.exe extended error code = 0xf0f4

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  2. Anonymous
    2012-05-09T13:06:58+00:00

    Didn't work for me, either.  Can't find a manual download to try, either.  MS Download Center doesn't recognize "2686509".

    According to KB 2686509, if the user cannot find "Faultykeyboard.log" in his %windir% folder (*which I cannot*), he is to contact MS Support.  Every possible support path leads back to MS Answers.  You are the only hope.

    [KB2686509.log]

    1.750: ================================================================================

    1.750: 2012/05/09 03:16:09.531 (local)

    1.750: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    1.781: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    1.781: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    1.781: Hotfix started with following command line: -q -z -er /ParentInfo:9c5f84a85a4fab48a313c7efa718d6ad

    1.781: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    3.422: Return Value From IsMachineSafe = 0

    3.422: IsMachineSafe returned 441092

    3.422: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.422: Condition Check for Line 1 of PreRequisite returned FALSE

    3.438: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.438: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.453: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.453: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.453: Update.exe extended error code = 0xf0f4

    23.797: ================================================================================

    23.813: 2012/05/09 07:16:31.109 (local)

    23.813: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    24.078: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    24.078: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    24.110: Hotfix started with following command line: -q -z -er /ParentInfo:b02ccbfad7ec4749b6f0d960f7fccebd

    24.110: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    26.156: Return Value From IsMachineSafe = 0

    26.156: IsMachineSafe returned 441092

    26.156: Fist Condition in Prereq.IsMachineSafe.Section Failed

    26.156: Condition Check for Line 1 of PreRequisite returned FALSE

    26.188: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.188: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.188: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.188: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.188: Update.exe extended error code = 0xf0f4

    1.734: ================================================================================

    2.015: 2012/05/09 07:19:15.296 (local)

    2.296: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    2.500: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    3.515: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    3.515: Hotfix started with following command line: -q -z -er /ParentInfo:c1776a81a2fb4d4e99767689d7b2823e

    3.562: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    3.718: Return Value From IsMachineSafe = 0

    3.718: IsMachineSafe returned 441092

    3.718: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.718: Condition Check for Line 1 of PreRequisite returned FALSE

    3.734: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.843: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    4.015: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    4.015: Update.exe extended error code = 0xf0f4

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