Security Update KB2686509 will not install- error code 0xf0f4

Anonymous
2012-05-09T04:25:33+00:00

After download from Microsoft Update Security Update for Windows XP (KB2686509) won't install-what do I need to do?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2012-05-21T04:44:27+00:00

Wow you saved me from so much 'update' distress. Indeed I had done a similar thing somewhere in my distant memory. Simply deleting my hacked registry key entry as shown below solved my problem.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,02,00,00,2a,00,3a,00,00,00,00,00,00

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Anonymous
2012-05-20T16:57:10+00:00

I struggled with this for days. Here is what was happening and what I did that worked.

faultykeyboard.log listed 24 entries of the form   kb*.kbd

I searched and no such files exist on my computer.

By running regedit and looking I found 24 abnormal looking subkeys matching the list in:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Keyboard Layouts

After carefully reviewing the potential for damage I discovered that the operating system automatically restores this section of the registery if a boot failure occurs.

I then boldly deleted all subkeys of the type *.kbd from the registry. I deleted faultykeyboard.log. I rebooted then ran the update KB2686509 and it installed and rebooted the computer.

The problem is gone.  Everything works.

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Anonymous
2012-05-18T17:07:03+00:00

Good tips in this thread. It ultimately led me to my solution. The problem computer here was also running a version of Windows XP modified with NLite.

I was able to resolve this problem by first opening the faulty keyboard log. On the problem computer, it was located in C:\Windows\system32\faultykeyboardlog.log.

The faultykeyboard.log file simply listed these four items:

KBDDV.DLL

KBDUSX.DLL

KBDUSL.DLL

KBDUSR.DLL

I went to a computer that I knew had an unmodified version of Windows XP Professional, copied those four DLL files from C:\Windows\system32. I then transfered them to the C:\Windows\system32 on the problem computer and re-ran the manual installation file for KB2686509 which can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=29804.

Problem solved.

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  1. Anonymous
    2012-05-09T06:49:02+00:00

    8.829: ================================================================================

    8.829: 2012/05/09 10:44:36.921 (local)

    8.829: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    8.938: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.938: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    8.954: Hotfix started with following command line: -q -z -er /ParentInfo:5cbe07f40432204a9f07ff3f51a90927

    8.954: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    8.954: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    10.750: Return Value From IsMachineSafe = 0

    10.750: IsMachineSafe returned 441092

    10.750: Fist Condition in Prereq.IsMachineSafe.Section Failed

    10.750: Condition Check for Line 1 of PreRequisite returned FALSE

    10.782: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.782: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.782: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.782: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.782: Update.exe extended error code = 0xf0f4

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  2. Anonymous
    2012-05-09T05:57:03+00:00

    See also this discussion:

    http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/kb2686509-repeatedly-fails-with-error-code/0deeacb6-115c-419d-ac37-03ff8927b79c

    Article of interest: http://social.technet.microsoft.com/wiki/contents/articles/10829.kb2686509-failure-due-to-remapping-of-a-key.aspx

    Also: http://support.microsoft.com/kb/2686509

    MS12-034: Description of the security update for CVE-2012-0181 in Windows XP and Windows Server 2003: May 8, 2012

    see: What should I do if the installation of this security update fails with the "0x8007F0F4" error?

    This means that the computer is not ready to install this update hence:  error code 0x8007F0F4.

    How to obtain help and support for this security update

    Help installing updates: Support for Microsoft Update (http://support.microsoft.com/ph/6527)

    Security solutions for IT professionals: TechNet Security Troubleshooting and Support (http://technet.microsoft.com/security/bb980617.aspx)

    Help protect your computer that is running Windows from viruses and malware:Virus Solution and Security Center (http://support.microsoft.com/contactus/cu\_sc\_virsec\_master)

    Local support according to your country: International Support (http://support.microsoft.com/common/international.aspx)

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