Security Update KB2686509 will not install- error code 0xf0f4

Anonymous
2012-05-09T04:25:33+00:00

After download from Microsoft Update Security Update for Windows XP (KB2686509) won't install-what do I need to do?

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Anonymous
2012-05-21T04:44:27+00:00

Wow you saved me from so much 'update' distress. Indeed I had done a similar thing somewhere in my distant memory. Simply deleting my hacked registry key entry as shown below solved my problem.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,02,00,00,2a,00,3a,00,00,00,00,00,00

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Anonymous
2012-05-20T16:57:10+00:00

I struggled with this for days. Here is what was happening and what I did that worked.

faultykeyboard.log listed 24 entries of the form   kb*.kbd

I searched and no such files exist on my computer.

By running regedit and looking I found 24 abnormal looking subkeys matching the list in:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Keyboard Layouts

After carefully reviewing the potential for damage I discovered that the operating system automatically restores this section of the registery if a boot failure occurs.

I then boldly deleted all subkeys of the type *.kbd from the registry. I deleted faultykeyboard.log. I rebooted then ran the update KB2686509 and it installed and rebooted the computer.

The problem is gone.  Everything works.

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Anonymous
2012-05-18T17:07:03+00:00

Good tips in this thread. It ultimately led me to my solution. The problem computer here was also running a version of Windows XP modified with NLite.

I was able to resolve this problem by first opening the faulty keyboard log. On the problem computer, it was located in C:\Windows\system32\faultykeyboardlog.log.

The faultykeyboard.log file simply listed these four items:

KBDDV.DLL

KBDUSX.DLL

KBDUSL.DLL

KBDUSR.DLL

I went to a computer that I knew had an unmodified version of Windows XP Professional, copied those four DLL files from C:\Windows\system32. I then transfered them to the C:\Windows\system32 on the problem computer and re-ran the manual installation file for KB2686509 which can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=29804.

Problem solved.

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  1. Anonymous
    2012-05-27T03:39:20+00:00

    Unfortuntely that log is useless.  It says the update failed.  No kidding Sherlock we could have figured that out, how about telling us exactly what you are failing at?

    (Sorry not mad at you, mad at the patch)

    Did you update from Win98?

    Did you have anything in faultykeyboard.log file?

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  2. Anonymous
    2012-05-26T18:16:30+00:00

    Thanks for your help. I followed your  instructions but on the folder "keyboard layout " I do not have the "Scancodemap".

    I enclose the log  KB2686509 and perhaps it may of help to find out my specific problem.

    [KB2686509.log]

    2.895: ================================================================================

    2.895: 2012/05/26 19:33:51.707 (local)

    2.895: C:\WINDOWS\SoftwareDistribution\Download\76dc3111e5005d715822ccdda82c9806\update\update.exe (version 6.3.13.0)

    2.905: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    2.905: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    2.905: Hotfix started with following command line: -q -z -er /ParentInfo:cd86314cca6a024fad5c9e677ad00a6c

    2.905: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    2.905: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    3.145: Return Value From IsMachineSafe = 0

    3.145: IsMachineSafe returned 441092

    3.145: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.145: Condition Check for Line 1 of PreRequisite returned FALSE

    3.155: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.155: Errore rilevato dall'installazione del KB2686509:  Impossibile continuare l'installazione. Uno o più requisiti per l'installazione di KB2686509 non sono presenti. Per ulteriori informazioni, vedere il file di registro c:\windows\KB2686509.log.

    3.165: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.165: Impossibile continuare l'installazione. Uno o più requisiti per l'installazione di KB2686509 non sono presenti. Per ulteriori informazioni, vedere il file di registro c:\windows\KB2686509.log.

    3.165: Update.exe extended error code = 0xf0f4

    2.814: ================================================================================

    2.814: 2012/05/26 19:34:37.943 (local)

    2.814: C:\WINDOWS\SoftwareDistribution\Download\76dc3111e5005d715822ccdda82c9806\update\update.exe (version 6.3.13.0)

    2.814: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    2.814: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    2.814: Hotfix started with following command line: -q -z -er /ParentInfo:a114fa58207c4744a287c218d22208fd

    2.814: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    2.814: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    3.014: Return Value From IsMachineSafe = 0

    3.014: IsMachineSafe returned 441092

    3.014: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.014: Condition Check for Line 1 of PreRequisite returned FALSE

    3.024: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.024: Errore rilevato dall'installazione del KB2686509:  Impossibile continuare l'installazione. Uno o più requisiti per l'installazione di KB2686509 non sono presenti. Per ulteriori informazioni, vedere il file di registro c:\windows\KB2686509.log.

    3.044: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.044: Impossibile continuare l'installazione. Uno o più requisiti per l'installazione di KB2686509 non sono presenti. Per ulteriori informazioni, vedere il file di registro c:\windows\KB2686509.log.

    3.044: Update.exe extended error code = 0xf0f4

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