Security Update KB2686509 will not install- error code 0xf0f4

Anonymous
2012-05-09T04:25:33+00:00

After download from Microsoft Update Security Update for Windows XP (KB2686509) won't install-what do I need to do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-05-21T04:44:27+00:00

Wow you saved me from so much 'update' distress. Indeed I had done a similar thing somewhere in my distant memory. Simply deleting my hacked registry key entry as shown below solved my problem.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,02,00,00,2a,00,3a,00,00,00,00,00,00

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2012-05-20T16:57:10+00:00

I struggled with this for days. Here is what was happening and what I did that worked.

faultykeyboard.log listed 24 entries of the form   kb*.kbd

I searched and no such files exist on my computer.

By running regedit and looking I found 24 abnormal looking subkeys matching the list in:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Keyboard Layouts

After carefully reviewing the potential for damage I discovered that the operating system automatically restores this section of the registery if a boot failure occurs.

I then boldly deleted all subkeys of the type *.kbd from the registry. I deleted faultykeyboard.log. I rebooted then ran the update KB2686509 and it installed and rebooted the computer.

The problem is gone.  Everything works.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2012-05-18T17:07:03+00:00

Good tips in this thread. It ultimately led me to my solution. The problem computer here was also running a version of Windows XP modified with NLite.

I was able to resolve this problem by first opening the faulty keyboard log. On the problem computer, it was located in C:\Windows\system32\faultykeyboardlog.log.

The faultykeyboard.log file simply listed these four items:

KBDDV.DLL

KBDUSX.DLL

KBDUSL.DLL

KBDUSR.DLL

I went to a computer that I knew had an unmodified version of Windows XP Professional, copied those four DLL files from C:\Windows\system32. I then transfered them to the C:\Windows\system32 on the problem computer and re-ran the manual installation file for KB2686509 which can be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=29804.

Problem solved.

Was this answer helpful?

0 comments

70 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-05-09T13:06:58+00:00

    Didn't work for me, either.  Can't find a manual download to try, either.  MS Download Center doesn't recognize "2686509".

    According to KB 2686509, if the user cannot find "Faultykeyboard.log" in his %windir% folder (*which I cannot*), he is to contact MS Support.  Every possible support path leads back to MS Answers.  You are the only hope.

    [KB2686509.log]

    1.750: ================================================================================

    1.750: 2012/05/09 03:16:09.531 (local)

    1.750: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    1.781: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    1.781: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    1.781: Hotfix started with following command line: -q -z -er /ParentInfo:9c5f84a85a4fab48a313c7efa718d6ad

    1.781: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    3.422: Return Value From IsMachineSafe = 0

    3.422: IsMachineSafe returned 441092

    3.422: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.422: Condition Check for Line 1 of PreRequisite returned FALSE

    3.438: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.438: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.453: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.453: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.453: Update.exe extended error code = 0xf0f4

    23.797: ================================================================================

    23.813: 2012/05/09 07:16:31.109 (local)

    23.813: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    24.078: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    24.078: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    24.110: Hotfix started with following command line: -q -z -er /ParentInfo:b02ccbfad7ec4749b6f0d960f7fccebd

    24.110: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    26.156: Return Value From IsMachineSafe = 0

    26.156: IsMachineSafe returned 441092

    26.156: Fist Condition in Prereq.IsMachineSafe.Section Failed

    26.156: Condition Check for Line 1 of PreRequisite returned FALSE

    26.188: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.188: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.188: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.188: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.188: Update.exe extended error code = 0xf0f4

    1.734: ================================================================================

    2.015: 2012/05/09 07:19:15.296 (local)

    2.296: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    2.500: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    3.515: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    3.515: Hotfix started with following command line: -q -z -er /ParentInfo:c1776a81a2fb4d4e99767689d7b2823e

    3.562: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2

    3.718: Return Value From IsMachineSafe = 0

    3.718: IsMachineSafe returned 441092

    3.718: Fist Condition in Prereq.IsMachineSafe.Section Failed

    3.718: Condition Check for Line 1 of PreRequisite returned FALSE

    3.734: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    3.843: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    3.953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    4.015: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    4.015: Update.exe extended error code = 0xf0f4

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-05-09T12:12:48+00:00

    Same problem here, first for the automatic update last nite and then for a manual update attempt this morning.  From the KB2686509.log file...

    [KB2686509.log]

    1.913: ================================================================================

    1.913: 2012/05/09 03:27:51.545 (local)

    1.913: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    1.963: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    1.963: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    1.963: Hotfix started with following command line: -q -z -er /ParentInfo:e7cf072a970eca4d97f95aa57f332937

    1.973: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    1.973: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    10.445: Return Value From IsMachineSafe = 0

    10.445: IsMachineSafe returned 441092

    10.445: Fist Condition in Prereq.IsMachineSafe.Section Failed

    10.445: Condition Check for Line 1 of PreRequisite returned FALSE

    10.505: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.505: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.525: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.525: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.525: Update.exe extended error code = 0xf0f4

    9.554: ================================================================================

    9.574: 2012/05/09 07:35:34.056 (local)

    9.574: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    9.644: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    9.644: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    9.654: Hotfix started with following command line: -q -z -er /ParentInfo:fbe9afb0b68efd4caaf54f776276c982

    9.654: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    9.654: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    13.990: Return Value From IsMachineSafe = 0

    13.990: IsMachineSafe returned 441092

    13.990: Fist Condition in Prereq.IsMachineSafe.Section Failed

    13.990: Condition Check for Line 1 of PreRequisite returned FALSE

    14.021: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.021: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.031: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.031: Update.exe extended error code = 0xf0f4

    Was this answer helpful?

    0 comments