How can I set up my mail app to connect with Exchange.

Anonymous
2012-11-08T00:06:40+00:00

Can someone tell me the steps necessary to connect the mail app to exchange?

Windows for home | Previous Windows versions | Email and communications

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Anonymous
2012-11-08T00:12:37+00:00

Greetings,

To setup Exchange on the Surface running Windows RT, please do the following:

To Setup an Exchange account in the Mail app:

1.      From the Windows RT Start screen, tap or click the Mail app tile.

2.      From the Mail app, swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

3.      Tap or click Accounts.

4.      Tap or click Add an account.

5.      Tap or click Outlook Exchange, Office 365, Outlook.com.

6.      Enter your Email address and Password.

7.      Tap or click Connect.

Note: If the account is not found and User receives the following “We couldn't find settings for <email address>. Provide us with more info and we’ll try connecting again” is displayed and more information is requested.  Complete the following step to add the account.

8.      Click or tap Show more details.

9.      Enter your Server Address, Domain, and Username. 

Note: You may need to contact your Email Provider or System Administrator to determine the correct values for these fields.

10.  Tap or click Connect.

Issue: If the Mail app will not connect to Exchange Server and you continue to receive the following errors: "Unable to connect. Ensure the information entered is correct" and <Email address> is unavailable” please follow the instructions below.

If you’re encountering this issue, the Mail app may have issues connecting to Exchange with Self-signed certificates.  Make sure Windows have the latest build of the Mail app (version 16.4.4396.1016). To resolve the issue, customers must install the self-signed certificates by following one of the options below:

I.            IT Admins can install a cert signed by a trusted root CA on the server.

a.       This will enable Exchange to work for all clients (without prompting), including Windows RT.

b.      Details on Program Overview            

c.       List of Trusted Root CAs for Windows

II.            Users (or IT admins) can install their server’s self-signed cert on every device in the org

a.       This will enable Exchange to work for Windows RT clients with the installed certificate

b.      See steps below:

Installing self-signed certificates for your Domain’s Certification Authority

 In order for self-signed certificates to work, the administrator needs to provide a certificate file that will be installed on client machines that are to be connected to the server that uses self-signed certificates. The certificates need to be installed to the trusted root certificate authority store for either the current user (doesn't require admin rights but needs to be completed for each user on the machine) or the local machine (requires admin rights and needs to be done only once for a machine).

 **Important:**The following section contains steps that require administrative privileges to perform. Serious problems might occur if these steps are performed incorrectly. Please make sure that you follow these steps carefully. 

Certificates can be installed using the following means:

**Command Line:**Running the following from an admin elevated command prompt will install the certificate to the trusted root certificate authorities for all users using that machine.  

certutil.exe -f -addstore root <name_of_certificatefile>.cer

User Interface:

1.       Double click the certificate file provided by the administrator. This will open a certificate dialog.

2.       From the Certificate dialog, click the “Install Certificate” button located on the general tab. This will open a Certificate Import Wizard Window.

3.       Select the option to install the certificate for only the current user or for the Local Machine.

4.       Select “Place all certificates in the following store”.

5.       Click the browse button to open the store selection dialog.

6.       Select “Trusted Root Certification Authorities”

7.       Once the store is selected, click Ok. This will return you to Certificate Import Wizard dialog and will display the certificate store and certificate to be installed into that store.

8.       Click finish to install the certificate.

If this does not work, please let post below so we can reach out to you to resolve the issue.

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  1. Anonymous
    2012-11-21T19:12:05+00:00

    When trying to connect to ActiveSync, I'm told that I need to connect to a Microsoft account first. (Extremely annoying considering it's like preaching to the choir..."Your company is using 50 of our products, but please go and user yet another thing of ours and remember your user name and password...). With that in mind, a suggestion would be made that you edit your wonderful explanation to add that the "Accounts" button is not even accessible until you've logged into a Microsoft account. Now that I've got that out...The encryption policies won't take effect until after I've connected to this supposed.

    The exact message I'm receiving is:

    "To sync '*@domain.$$$', you'll need to change this PC's settings to match the mail server's security pol..." And there's a "Continue" and "Close" button. The "More details" at the end of the message states "To sync this account, you first need to: (bullet point) "Enable Device Encryption. You'll need to connect a Microsoft account before you do this.(End line) Make these changes, and then try syncing again."

    Can I get a W, a T, and a F--In that order please. I'm able to send emails and receive from the hotmail account I created through the Mail app. What in the world could this vague or buggy statement mean? Someone please advise.

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  2. Anonymous
    2012-11-21T02:48:49+00:00

    Ok after working on this for hours and hours - finally did the next logical thing and checked Exchange server's application log.. low and behold it was a permission issue on my mailbox. So if Active Sync has never worked for you before and you can't get it to work on the full Windows 8 version then check Exchange..see what showed up on mine, below.

    Log Name: Application

    Source: MSExchange ActiveSync

    Date: 11/20/2012 12:20:59 PM

    Event ID: 1053

    Task Category: Configuration

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: exch-cas

    Description:

    Exchange ActiveSync doesn't have sufficient permissions to create the "CN="Active Directory operation failed on JDC1. This error is not retriable. Additional information: Access is denied.

    Active directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0

    Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchActiveSyncDevices" and doesn't have any deny permissions that block such operations.

    Details:%3

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  3. Anonymous
    2012-11-20T20:49:44+00:00

    Doesn't work for me. To make things easier, I've described all my steps (and the setup) below.

    1. My organization uses an Exchange server with a self-signed certificate.
    2. OWA is available, and I can connect using the local IP address, even though I am getting a certificate warning. Connection can be established both on my regualr PCs, and on my Surface with Windows 8 RT.
    3. There is no way how I can connect the Mail app on my Surface to the corporate Exchange server. And yes, I do know all the correct credentials etc., otherwise the OWA conncetion would not work...
    4. I have already tried installing the certificate from the server, and this didn't help. here's what I did:

       a) Opened the OWA link (https://x.x.x.x/owa)

       b) Got the standard warning about the problem with a website's : security certificate

       c) Chose Continue and clicked the Certificate Error link to the right of the IE address line

       d) Clicked View Certificates, and on the second tab (Details) clicked the Export to File button.

       e) Exported the self-signed Exchange server certificate into an .CER file. All of the above was done on my PC, because IE on the Surface doesn't allow to export or install a certificate from that particular link (it just opens a warning with no other options).

       f) Copied the certificate to my Surface and installed it as described in the solution above.

       g) NO CHANGE - I am still unable to connect Mail to the Exchange server despite the fact that the certificate is installed...

    It is truly ridiculous that such a trivial task can't be done quickly and hassle-free, MS should have simply provided an option to install the self-signed certificate while connecting to the Exchange server seamlessly, just confirming that you are not going to a fake location, without all these inexplicable and complicated steps that do not work anyway...

    I would sincerely appreciate smb. helping me out, because if it doesn't work, I will have no use for the Surface. I purchased it with a pre-conception that it would at least seamlessly connect to all other Microsoft apps/servers, and regrettably proved wrong...

    Thanks in advance,

    Leo

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  4. Anonymous
    2012-11-20T16:27:08+00:00

    You could try this as a workaround if you just can't get Exchange or a POP email connected to the Mail app: Create an Outlook.com account (you'll want to use this as the Microsoft account you use to login to the Surface). Set up your Exchange or POP to that Outlook.com email account. In IE10 UI you can pin that webpage to the Start screen (the Tile will say Outlook), if you save it to Favorites you can then drag it out of IE10 Favorites in the Desktop which creates a shortcut to it there (the Shortcut will say Outlook and your email user name).

    To be on the safe side be sure to add the Outlook.com account to the Mail app, so all the Microsoft apps will sync up. The access to the People, Messaging, Calendar and SkyDrive apps are far easier within the Outlook Tile than the Mail app. If you are using the Outlook.com Tile exclusively for email, the Mail app can be unpinned from the Start screen (you can always add it back to the Start screen later).

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