How can I set up my mail app to connect with Exchange.

Anonymous
2012-11-08T00:06:40+00:00

Can someone tell me the steps necessary to connect the mail app to exchange?

Windows for home | Previous Windows versions | Email and communications

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Anonymous
2012-11-08T00:12:37+00:00

Greetings,

To setup Exchange on the Surface running Windows RT, please do the following:

To Setup an Exchange account in the Mail app:

1.      From the Windows RT Start screen, tap or click the Mail app tile.

2.      From the Mail app, swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

3.      Tap or click Accounts.

4.      Tap or click Add an account.

5.      Tap or click Outlook Exchange, Office 365, Outlook.com.

6.      Enter your Email address and Password.

7.      Tap or click Connect.

Note: If the account is not found and User receives the following “We couldn't find settings for <email address>. Provide us with more info and we’ll try connecting again” is displayed and more information is requested.  Complete the following step to add the account.

8.      Click or tap Show more details.

9.      Enter your Server Address, Domain, and Username. 

Note: You may need to contact your Email Provider or System Administrator to determine the correct values for these fields.

10.  Tap or click Connect.

Issue: If the Mail app will not connect to Exchange Server and you continue to receive the following errors: "Unable to connect. Ensure the information entered is correct" and <Email address> is unavailable” please follow the instructions below.

If you’re encountering this issue, the Mail app may have issues connecting to Exchange with Self-signed certificates.  Make sure Windows have the latest build of the Mail app (version 16.4.4396.1016). To resolve the issue, customers must install the self-signed certificates by following one of the options below:

I.            IT Admins can install a cert signed by a trusted root CA on the server.

a.       This will enable Exchange to work for all clients (without prompting), including Windows RT.

b.      Details on Program Overview            

c.       List of Trusted Root CAs for Windows

II.            Users (or IT admins) can install their server’s self-signed cert on every device in the org

a.       This will enable Exchange to work for Windows RT clients with the installed certificate

b.      See steps below:

Installing self-signed certificates for your Domain’s Certification Authority

 In order for self-signed certificates to work, the administrator needs to provide a certificate file that will be installed on client machines that are to be connected to the server that uses self-signed certificates. The certificates need to be installed to the trusted root certificate authority store for either the current user (doesn't require admin rights but needs to be completed for each user on the machine) or the local machine (requires admin rights and needs to be done only once for a machine).

 **Important:**The following section contains steps that require administrative privileges to perform. Serious problems might occur if these steps are performed incorrectly. Please make sure that you follow these steps carefully. 

Certificates can be installed using the following means:

**Command Line:**Running the following from an admin elevated command prompt will install the certificate to the trusted root certificate authorities for all users using that machine.  

certutil.exe -f -addstore root <name_of_certificatefile>.cer

User Interface:

1.       Double click the certificate file provided by the administrator. This will open a certificate dialog.

2.       From the Certificate dialog, click the “Install Certificate” button located on the general tab. This will open a Certificate Import Wizard Window.

3.       Select the option to install the certificate for only the current user or for the Local Machine.

4.       Select “Place all certificates in the following store”.

5.       Click the browse button to open the store selection dialog.

6.       Select “Trusted Root Certification Authorities”

7.       Once the store is selected, click Ok. This will return you to Certificate Import Wizard dialog and will display the certificate store and certificate to be installed into that store.

8.       Click finish to install the certificate.

If this does not work, please let post below so we can reach out to you to resolve the issue.

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  1. Anonymous
    2012-11-12T05:50:40+00:00

    I still cannot connect to my exchange email on my surface RT

    I thought at first it was because my MS account uses my work email address and it was conflicting but I tried another email account in our organisation and had the same problem.

    I manage several other companies IT systems and tried using credentials for those also ( all use self signed certificates ) it would not work for any of them.

    I have set up the mail app on windows 8 previews and Windows 8 RTM and it works fine there,, just with RT it refuses to work.

    quite frustrating.

    one thing I notice is that when I install the certificates on to the desktop or laptops it always comes up with a warning screen when you go to install and then you get the little confirmation that its been installed.

    on RT I only get the confirmation, not the big warning message

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  2. Anonymous
    2012-11-11T03:29:21+00:00

    We don't use SSL certificates.  On every WM phone I've owned, my Lumina 900, all my iPhones and my iPad merely unchecking "Use SSL" and all went well.  There doesn't seem to be this option. Still waiting for online activation of my Lumia 920 - hope I don't experience the same frustrations.

    Edit: Got tired of waiting for the at&t online update on my new Lumia 920 so swapped out the SIM (which I should have done in the first place).  No problems at all - there is an option to uncheck "Use SSL" (no mail with it checked, mail when unchecked). Don't see this option on the Surface RT.

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  3. Anonymous
    2012-11-10T20:18:01+00:00

    No that does not help my situation.  What are you using in the other fields?

    regular answers,  pretty much what they ask for.  domain seems to be optional.

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  4. Anonymous
    2012-11-10T17:19:25+00:00

    I found on another thread a forum moderator state that Windows 8 Mail app supports the following active sync policies:

    a. Password required

    b. Allow simple password

    c. Minimum password length

    d. Complex passwords

    e. Password history

    f. Enforce password history

    g. Device encryption

    h. Remote wipe

    Please note that this was back in June so not the released version and it was not Windows RT so take it with a grain of salt.  You may want to see if by only using these policies can you get it to work (provided you have a valid certificate or have done the procedure at the beginning)? There are a lot of policy options on the Exchange server and if

    AllowNonProvisionableDevices is set to false I believe the device must fully apply all ActiveSync settings.

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