How can I set up my mail app to connect with Exchange.

Anonymous
2012-11-08T00:06:40+00:00

Can someone tell me the steps necessary to connect the mail app to exchange?

Windows for home | Previous Windows versions | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-11-08T00:12:37+00:00

Greetings,

To setup Exchange on the Surface running Windows RT, please do the following:

To Setup an Exchange account in the Mail app:

1.      From the Windows RT Start screen, tap or click the Mail app tile.

2.      From the Mail app, swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)

3.      Tap or click Accounts.

4.      Tap or click Add an account.

5.      Tap or click Outlook Exchange, Office 365, Outlook.com.

6.      Enter your Email address and Password.

7.      Tap or click Connect.

Note: If the account is not found and User receives the following “We couldn't find settings for <email address>. Provide us with more info and we’ll try connecting again” is displayed and more information is requested.  Complete the following step to add the account.

8.      Click or tap Show more details.

9.      Enter your Server Address, Domain, and Username. 

Note: You may need to contact your Email Provider or System Administrator to determine the correct values for these fields.

10.  Tap or click Connect.

Issue: If the Mail app will not connect to Exchange Server and you continue to receive the following errors: "Unable to connect. Ensure the information entered is correct" and <Email address> is unavailable” please follow the instructions below.

If you’re encountering this issue, the Mail app may have issues connecting to Exchange with Self-signed certificates.  Make sure Windows have the latest build of the Mail app (version 16.4.4396.1016). To resolve the issue, customers must install the self-signed certificates by following one of the options below:

I.            IT Admins can install a cert signed by a trusted root CA on the server.

a.       This will enable Exchange to work for all clients (without prompting), including Windows RT.

b.      Details on Program Overview            

c.       List of Trusted Root CAs for Windows

II.            Users (or IT admins) can install their server’s self-signed cert on every device in the org

a.       This will enable Exchange to work for Windows RT clients with the installed certificate

b.      See steps below:

Installing self-signed certificates for your Domain’s Certification Authority

 In order for self-signed certificates to work, the administrator needs to provide a certificate file that will be installed on client machines that are to be connected to the server that uses self-signed certificates. The certificates need to be installed to the trusted root certificate authority store for either the current user (doesn't require admin rights but needs to be completed for each user on the machine) or the local machine (requires admin rights and needs to be done only once for a machine).

 **Important:**The following section contains steps that require administrative privileges to perform. Serious problems might occur if these steps are performed incorrectly. Please make sure that you follow these steps carefully. 

Certificates can be installed using the following means:

**Command Line:**Running the following from an admin elevated command prompt will install the certificate to the trusted root certificate authorities for all users using that machine.  

certutil.exe -f -addstore root <name_of_certificatefile>.cer

User Interface:

1.       Double click the certificate file provided by the administrator. This will open a certificate dialog.

2.       From the Certificate dialog, click the “Install Certificate” button located on the general tab. This will open a Certificate Import Wizard Window.

3.       Select the option to install the certificate for only the current user or for the Local Machine.

4.       Select “Place all certificates in the following store”.

5.       Click the browse button to open the store selection dialog.

6.       Select “Trusted Root Certification Authorities”

7.       Once the store is selected, click Ok. This will return you to Certificate Import Wizard dialog and will display the certificate store and certificate to be installed into that store.

8.       Click finish to install the certificate.

If this does not work, please let post below so we can reach out to you to resolve the issue.

Was this answer helpful?

0 comments

93 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-11-22T06:00:21+00:00

    I bought Asus Vivo RT to replace my iPad 1. This mail client will not connect to any exchange account that I have. IPad had a painless setup. So did my iPhone. What is this MS? So Apple can connect to your stuff better than you can?! Pretty pathetic. Also, why can I not bring my yahoo contacts in. This was painless in the iPad as well. Tell you what, don't be telling me to get another iPad if I liked it so much. This can still go back. I like it a lot. These issues have to be fixed.

    Do not talk to me about certificates etc. I did not need to do any of that **** for the ios devices, I don't expect to have to do it here.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-11-21T22:33:11+00:00

    I just bought my Surface last week, my IT Manager send me a .cer file and I already installed it in the location you are saying and I cannot connect to my Exchange Server what is wrong.  I can't connecto to my Lync Server either with the Lync App, what else beside the certificates stuff can I do?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-11-21T19:26:29+00:00

    In order to get the Surface working at my organization, the IT department had to remove some of the Policy restrictions (they won't tell me which ones). This wasn't required with other tablets, and sounds like a bug on the Surface.

    It sounds like our IT department is working with Microsoft to understand how this can be corrected. (We are a very large global company, so if they say it;s a bug, then it is :) )

    “Require encryption on storage card is not supported on their new phones, the surface, etc. It has to do with the way the mail is stored. Supposedly mail is ONLY stored on the phones/Surface's local storage, and not a SD card. The SD cards only store images and photos(supposedly). My organization is now testing to find out by turning off this policy what the effect is on Android devices, since typically a user will purchase an SD card rather than purchasing the phone with the larger internal storage. All of the new Windows devices will be denied by many organizations should the policy exclusion have a negative effect on phones of different operating systems.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2012-11-21T19:12:05+00:00

    When trying to connect to ActiveSync, I'm told that I need to connect to a Microsoft account first. (Extremely annoying considering it's like preaching to the choir..."Your company is using 50 of our products, but please go and user yet another thing of ours and remember your user name and password...). With that in mind, a suggestion would be made that you edit your wonderful explanation to add that the "Accounts" button is not even accessible until you've logged into a Microsoft account. Now that I've got that out...The encryption policies won't take effect until after I've connected to this supposed.

    The exact message I'm receiving is:

    "To sync '*@domain.$$$', you'll need to change this PC's settings to match the mail server's security pol..." And there's a "Continue" and "Close" button. The "More details" at the end of the message states "To sync this account, you first need to: (bullet point) "Enable Device Encryption. You'll need to connect a Microsoft account before you do this.(End line) Make these changes, and then try syncing again."

    Can I get a W, a T, and a F--In that order please. I'm able to send emails and receive from the hotmail account I created through the Mail app. What in the world could this vague or buggy statement mean? Someone please advise.

    Was this answer helpful?

    0 comments