can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-09-11T09:03:20+00:00

    Thank you to all of you who have tried to solve this problem. None of the proposed solutions worked for me.

    Finally, I reinstalled Windows 7, and now everything is fine.

    Daniel.

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  2. Anonymous
    2013-09-11T11:24:51+00:00

    Daniel

    Thanks for reporting how you resolved your problem. Please Mark the Answer.

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  3. Anonymous
    2013-09-11T11:56:16+00:00

    This is not finished!

    It takes me ALL day to reload Win 7 Ultimate with the updates!

    If MICROSOFT knows about this they should issue an UPDATE to FIX It !

    I don't want to waste ANOTHER day doing this !!!!!!!!!!!!!!!!!!!!!!!!

    C'MON MICROSOFT!!!! you have the knowledge and the brains!!

    Don't YOU ????????????

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  4. Anonymous
    2013-09-11T13:28:04+00:00

    Gerard

    I am not clear how you expect Microsoft to assist you. What exactly is the problem you now have?

    If you reinstalled Windows 7 it will take a long time to install 4 years updates. It will take less time if you installed a copy of Windows 7 incorporating the SP1 update. You will also need to reinstall drivers.

    Notes on using Windows Update:

    http://www.gerryscomputertips.co.uk/WinUpdate1.htm

    You do understand that most persons helping users in these forums have no connection with Microsoft.

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  5. Anonymous
    2013-09-11T14:32:48+00:00

    I have 13 unknown devices in my Network Adaptor in Device Manager

    Some the are Intel PC drivers and such and I use ALL AMD . PERIOD!!!

    How do I get rid of them .

    I have tried ALL the suggestions in  this article!

    C'mon MICROSOFT give me a FIX  !!!

    And make it simple or supply a CMD action to fix it!!

    And Know BIG EXPLAINATION !! JUST A QUICK FIX!!!! 

    Comment received that do NOT worK!!!

    1. ALL Do not work !!

    Are you restarting the computer after uninstalling?

    Type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and click on Uninstall in the drop down list. Restart your computer.

    2)

    While you may use only AMD, I suspect that the network controller may be Intel since I have not seen an AMD network controller.

    Have you installed all the drivers for your motherboard or computer from the manufacturer?

    3)

    **Method 1:**Run the fix it and check.

    Hardware devices are not working or are not detected in Windows

    http://support.microsoft.com/mats/hardware\_device\_problems/

    Method 2:

    Step 1: Check if the issue occur on safe mode:

    Start your computer in safe mode

    http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode

    Step 2: If the issue doesn't occur in safe mode then, try to perform a clean boot and check if any third party software is causing the issue.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article.

    Method 3:

    You make sure that the computer have the latest update for the drivers from the manufacturer website.

    “Update a driver for hardware that isn't working properly”

    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Method 4:

    Run a Microsoft safety scanner to make sure computer is free from virus infection:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Disclaimer:

    If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted

    4)

    **Method 1:**You may run System File Checker scan to fix the corrupted files.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    AND I Completed a full system scan with the Microsoft safety scanner - no viruses found.

    5)

    Please try to boot your computer in Safe-Mode and try to uninstall the specified devices from the Device Manager. Some devices can be only uninstalled from Safe-Mode.

    Is that clear for you ?

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