can not remove unknown devices in device manager

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Hello JaysenGlebold,

Please try to boot your computer in Safe-Mode and try to uninstall the specified devices from the Device Manager. Some devices can be only uninstalled from Safe-Mode.

Thanks,

I hope this solves the problem :)

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Hello JaysenGlebold,

Please try to boot your computer in Safe-Mode and try to uninstall the specified devices from the Device Manager. Some devices can be only uninstalled from Safe-Mode.

Thanks,

I hope this solves the problem :)

Thanks for responding.

Alread tried that - can not uninstall the devices in safe mode either, can not remove them from the registry in safe mode either. I tried uninstalling them while all network services were disabled as well  - no luck. 

There is a Windows system file (aswebr.sys) that appears to be in control or is calling on these devices -  I renamed that file to aswebr.bak rebooted and then once again tried to uninstall the devices - no luck with this either. Also noticed that upon reboot Windows put a new copy of aswebr.sys in the SysWOW64 folder so my renaming that file was apparently nullified.

Jay

​Hi,

Test the issue in a new user account:

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

If the issue is solved in new user account, you may have corrupted profile.

Below is the link to troubleshoot a corrupted profile, you can follow the steps mentioned in the link.

http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

Now that is somethiing I have not tried...I will and get back to you Arya.

Jay

​Hi,

Test the issue in a new user account:

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

If the issue is solved in new user account, you may have corrupted profile.

Below is the link to troubleshoot a corrupted profile, you can follow the steps mentioned in the link.

http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

No luck Arya - the devices still show-up, and I can not unistall them.