can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-09-12T18:20:07+00:00

    Gerard

    Unfortunately you used the expression Speccy earlier, which I mistook for third party software of that name. I now realise that you actually did provide what I asked for.

    All the devices giving you grief, except one, are Hot Spot Shields. See below:

    [Problem Devices]

    Device PNP Device ID Error Code 

    Not Available ROOT\MS_HSSDRVMP\0002 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0004 This device is disabled. 

    Microsoft Virtual WiFi Miniport Adapter #2 {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\6&2E8304CC&4&11 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0005 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0006 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0007 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0008 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0009 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0010 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0011 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0012 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0013 This device is disabled. 

    Not Available ROOT\MS_HSSDRVMP\0014 This device is disabled.

    I have never had cause to remove this type of device. What follows may help.

    http://www.help2go.com/forum/computer-help/103801-hotspot-shield-residue-after-deinstallation-2.html

    You might try the Revo Uninstaller:

    http://revo-uninstaller.en.softonic.com/

    http://www.revouninstaller.com/revo\_uninstaller\_free\_download.html

    I may be cantankerous at times. However, I frequently find users  in these forums fail to read carefully drafted instructions and provide the wrong information. It is frustrating to have to repeat requests so often.

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  2. Anonymous
    2013-09-13T08:09:22+00:00

    Gerry

    Stourport, England

    Thank You for your effort!!

    It IS Appreciated!!

    I reloaded Win 7 Ultimate after doing ALL you sent me.

    It is now OK all unknown devices from Network Adaptor are GONE!

    How is Brum !

    Still as dreary as ever?

    Cheers!

    Gerard (Nickname Gerry!!!!!!)

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  3. Anonymous
    2013-09-13T15:15:24+00:00

    Brum is doing reasonably well. They have just opened a new library costing £189 million. I first visited Birmingham in 1964. It has changed a lot since then. I rarely go now.

    http://www.bbc.co.uk/news/uk-england-birmingham-23934792

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  4. Anonymous
    2015-10-21T04:47:44+00:00

    I ran this superantispyware from the 'hirens boot cd tool' and it found a lot of em and deleted some, but I m still stuck with 23 unknown devices???? Yes 23.

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