can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-09-11T13:28:04+00:00

    Gerard

    I am not clear how you expect Microsoft to assist you. What exactly is the problem you now have?

    If you reinstalled Windows 7 it will take a long time to install 4 years updates. It will take less time if you installed a copy of Windows 7 incorporating the SP1 update. You will also need to reinstall drivers.

    Notes on using Windows Update:

    http://www.gerryscomputertips.co.uk/WinUpdate1.htm

    You do understand that most persons helping users in these forums have no connection with Microsoft.

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  2. Anonymous
    2013-09-11T11:56:16+00:00

    This is not finished!

    It takes me ALL day to reload Win 7 Ultimate with the updates!

    If MICROSOFT knows about this they should issue an UPDATE to FIX It !

    I don't want to waste ANOTHER day doing this !!!!!!!!!!!!!!!!!!!!!!!!

    C'MON MICROSOFT!!!! you have the knowledge and the brains!!

    Don't YOU ????????????

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  3. Anonymous
    2013-09-11T11:24:51+00:00

    Daniel

    Thanks for reporting how you resolved your problem. Please Mark the Answer.

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  4. Anonymous
    2013-09-11T09:03:20+00:00

    Thank you to all of you who have tried to solve this problem. None of the proposed solutions worked for me.

    Finally, I reinstalled Windows 7, and now everything is fine.

    Daniel.

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  5. Anonymous
    2013-09-09T16:21:30+00:00

    Are you restarting the computer after uninstalling?

    Type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and click on Uninstall in the drop down list. Restart your computer.

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