can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

54 answers

Sort by: Newest
  1. Anonymous
    2013-09-11T15:44:04+00:00

    Gerard

    This is what I asked for!

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-09-11T15:30:31+00:00

    Not in Safe Mode

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-09-11T15:16:11+00:00

    HP Pavilion p6706f

    OS Name Microsoft Windows 7 Ultimate

    Version 6.1.7601 Service Pack 1 Build 7601

    Other OS Description  Not Available

    OS Manufacturer Microsoft Corporation

    System Name HOME

    System Manufacturer Hewlett-Packard

    System Model p6706f

    System Type x64-based PC

    Processor AMD Phenom(tm) II X6 1045T Processor, 2700 Mhz, 6 Core(s), 6 Logical Processor(s)

    BIOS Version/Date American Megatrends Inc. 6.07, 04/05/2011

    SMBIOS Version 2.6

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume3

    Locale Canada

    Hardware Abstraction Layer Version = "6.1.7601.17514"

    User Name Home\Gerard

    Time Zone Pacific Daylight Time

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 16.0 GB

    Available Physical Memory 9.58 GB

    Total Virtual Memory 32.0 GB

    Available Virtual Memory 25.2 GB

    Page File Space 16.0 GB

    Page File C:\pagefile.sys

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-09-11T14:51:49+00:00

    Gerard

    You have caused confusion by posting your problem in a thread started by someone else. When you are seeking help you should start a new thread by checking the box before "Post to the Community" at the top of the page. More details on what to if you expand Asking a Question or Starting a Discussion here:

    http://answers.microsoft.com/en-us/page/faq

    Next time you need to seek help please follow the proper procedure.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-09-11T14:32:48+00:00

    I have 13 unknown devices in my Network Adaptor in Device Manager

    Some the are Intel PC drivers and such and I use ALL AMD . PERIOD!!!

    How do I get rid of them .

    I have tried ALL the suggestions in  this article!

    C'mon MICROSOFT give me a FIX  !!!

    And make it simple or supply a CMD action to fix it!!

    And Know BIG EXPLAINATION !! JUST A QUICK FIX!!!! 

    Comment received that do NOT worK!!!

    1. ALL Do not work !!

    Are you restarting the computer after uninstalling?

    Type Device Manager in the Search box above the Start button and press ENTER. Locate and right click on the device and click on Uninstall in the drop down list. Restart your computer.

    2)

    While you may use only AMD, I suspect that the network controller may be Intel since I have not seen an AMD network controller.

    Have you installed all the drivers for your motherboard or computer from the manufacturer?

    3)

    **Method 1:**Run the fix it and check.

    Hardware devices are not working or are not detected in Windows

    http://support.microsoft.com/mats/hardware\_device\_problems/

    Method 2:

    Step 1: Check if the issue occur on safe mode:

    Start your computer in safe mode

    http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode

    Step 2: If the issue doesn't occur in safe mode then, try to perform a clean boot and check if any third party software is causing the issue.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article.

    Method 3:

    You make sure that the computer have the latest update for the drivers from the manufacturer website.

    “Update a driver for hardware that isn't working properly”

    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Method 4:

    Run a Microsoft safety scanner to make sure computer is free from virus infection:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Disclaimer:

    If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted

    4)

    **Method 1:**You may run System File Checker scan to fix the corrupted files.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    AND I Completed a full system scan with the Microsoft safety scanner - no viruses found.

    5)

    Please try to boot your computer in Safe-Mode and try to uninstall the specified devices from the Device Manager. Some devices can be only uninstalled from Safe-Mode.

    Is that clear for you ?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments