can not remove unknown devices in device manager

Anonymous
2012-08-09T21:05:26+00:00

I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

Jay

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-08-11T01:33:05+00:00

    Arya,

    Completed a full system scan with theMicrosoft safety scanner - no viruses found.

    I also re-ran  all of the steps in the Methods you mention above, just to be sure I did not miss anything.

    Mircosoft's Fix It can't fix it

    The the unknown devices show-up in safe mode - can't uninstall them

    The unknown devices show-up in clean boot (with only Mircosoft services running) - can't unistall them.

    Re-checked Dell and all other installed hardware maufactures sites for updates - I have the latest drivers.

    This unknown device (a Aswebr Miniport) has no physical presence on my PC or network and there is no thrid party software on the PC installing, controlling, using or calling for it. I'm guessing it has to be OS related - perhaps something to do with the MS Virtual WiFi Mninport Adapter, the MS 6to4 Adapter and/or the MS ISATAP Adapters e.g.Terdo Tunneling.

    ??

    I'm at a complete loss of ideas here.

    Jay

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  2. Anonymous
    2012-08-11T10:26:02+00:00

    ​Hi,

    Method 1:

    You may run System File Checker scan to fix the corrupted files.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    Method 2:

    Try to perform a system restore to point and check.

    http://windows.microsoft.com/en-US/windows7/products/features/system-restore

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  3. Anonymous
    2012-08-15T12:34:45+00:00

    ​Hi,

    1. Are you logged in as an Admin?
    2. Do you have all the drivers up to date?

    If you have any hardware issues as faulty hardware can cause this issue.

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  4. Anonymous
    2012-08-14T19:33:44+00:00

    ​Hi,

    Test the issue in a new user account:

    For further information, visit the below mentioned link:

    http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

    If the issue is solved in new user account, you may have corrupted profile.

    Below is the link to troubleshoot a corrupted profile, you can follow the steps mentioned in the link.

    http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

    No luck Arya - the devices still show-up, and I can not unistall them.

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  5. Anonymous
    2012-08-11T13:53:08+00:00

    I suddenly have a bunch of unknown devices showing up in Device Manager - seems to have started around March 28, 2012....the first one, now there are 16 of them. All are under Network Adapters with the same hardware Id of MS_ASWEBRMP. I can disable them in Device Manager but not uninstall them. And on occasion, after reboot, Windows will automatically discover the very same device and attempt to install it...that's why there are 16 of these devices now. Can not remove these from the registry either no matter what I do for setting permissions and or group policies.

    I'm running Windows 7 Professional 64-bit on a Dell Studio XPS 1645. Interestingly enough on my other Dell Laptops with Windows 7 Home (with same Lan and Wireless adapters) these unknown devices do not show up.

    Any help would be appreciated...I'm out of ideas, and Dell support has no idea either. They refer me to Microsoft for Windows 7 support, insisting it has to be an OS issue.

    Jay

    Hello JaysenGlebold,

    Please try to boot your computer in Safe-Mode and try to uninstall the specified devices from the Device Manager. Some devices can be only uninstalled from Safe-Mode.

    Thanks,

    I hope this solves the problem :)

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