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OK. I'm very sorry - my fingers were on autopilot when I made my last post. I should not have written ...and press Enter. This will select the topmost search result, which will normally be Internet Explorer, and this is what happened in your case. If you simply type   internet   into the box, a number of results will appear, one of which - under Control Panel - will be Internet Options. That's the one to select. Please try again.

> *I am using Norton 360.*I'm inclined to think that this is the root of all your problems. Norton applications are notoriously aggressive, which means that the chances of catching something nasty are lower than for those using less aggressive software. But this security comes at a price. To achieve the high degree of protection, Norton has to infiltrate every dark corner of your OS, and this can interfere both with the functioning of the OS and with the installation of other programs. If you regularly visit 'dodgy' websites or use file-sharing applications, you probably need this level of protection and will have to accept the problems it causes. If you only do 'ordinary' things on the Internet and generally take care what you use your computer for, you would probably be better served with a lightweight anti-malware program like Microsoft Security Essentials coupled with an occasional virus scan using another effective program like MalwareBytes Anti-Malware (both of these are free for non-business users). 

Sadly, the only way to find out whether Norton is indeed the culprit is to uninstall it completely using the removal tool available at the Symantec website and then conduct some tests without it. You should install alternative protection before doing so. If you really want to get to the bottom of your problems with Internet Explorer and Windows Live Mail, I think you're going to have to bite this bullet.

Noel

Hi SouthernDixieCowgirl,

If you are still encountering the issue, please send the files that were previously asked as instructed so we can proceed.

Thanks!

@Noel,

Thank you for the assistance.

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Noel,

I have tried that with IE 8 and it is still crippled.  I have used Norton products since Norton Anti-Virus back in 2002 and made the move to Norton 360 in 2007.  I have used McAfee Anti-Virus (back in 2002) and had issues with updates being installed.  I had to uninstall McAfee and the re-install it in order to install the updates.  I know that is not normal and that is why I made the move to Symantecs. I have used the free anti-virus software from Microsoft to do trial/error  with Norton on another system when formatting the hard drive to remove Vista and then insert a Windows 7 full version disc and install it.  I remember that Norton might be conflicting with it and removed Norton and downloaded and installed the free software from Microsoft to see if Norton was the cause and it was still having the same issues.  Then I had issues uninstalling the Microsoft anti-virus software and had to use instructions to uninstall it using the Command Prompt.  I found out that there was a glitch with the Windows install and formatted the drive and did a system re-install and it was fine after that.  That is why I have stayed with Norton.  The only real issue I have with Norton right now is that it sometimes blocks the connection with Microsoft Xbox 360 when I want to use Media Center.

Would a repair install of Windows help.

I will take it that a repair install will not work.

THANKS FOR THE NO RESPONSE.

Sorry if I seem to have abandoned you. I do know a bit about Windows Live Mail, but the intricacies of Internet Explorer and problems with it are beyond my ken. That's why I suggested that you should post in an IE forum. If you're as persistent there as you have been here, you're sure to get a satisfactory result sooner or later.

I would also point out that IE is much more than a browser; it's an integral part of the operating system and provides functionality for many bits of Windows as well as for other programs like Office and WLMail - and, for all I know, for other browsers as well. It's important to have it working properly.

I've already said my piece about aggressive security software like McAfee and Norton. I wouldn't allow any of their products anywhere near my machine.

Noel