Hi SouthernDixieCowgirl,
I understand your frustration and the need to resolve this issue immediately. However, please understand the we need the log files of your account to determine the root cause of your issue. This will help us to speed up the investigation of your concern and provide an appropriate resolution to your problem.
Please refer to this **link**to know how to gather log files.
**Here are the steps to upload a LogFiles:**1. On the private area of the moderator's post, click Upload a File.
- Click Select.
- Navigate to where the file you want to upload is saved on your computer and click Submit.
Note: You can attach the file in this thread through the Private data area below. Please make sure that you’re signed in to this site to view the information. To better settle your concern, we need you to reply back to this post if you already provided the information on the private data area. Surely, this will help facilitate our actions regarding your issue.
Thanks!