Activation Error - 0x80070426

Anonymous

I have been using my Dell studio xps laptop with Windows Vista 64 bit sp1 for 3 years but now am getting message that windows is not activated. when trying to activate getting error code 0x80070426 - 'service not started'. Have tried going to slui.exe 4 but brings back the same error screen. I have gone to Services to restart 'software licensing' but get error message 0xc004d10a. Tried changing product key to one at the backside of computer which is different from the one in computer properties which is OEM activated copy- No luck same error 0x8007040426. Other information - windows installer is on manual. changed to automatic - still same. Help!!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

PLEASE only do what is requested - otherwise we have no idea what's actually happening!

You didn't run the command set in an Elevated Command Prompt window - but an ordinary User window - this means that I cannot read what's necessary.

Please repeat the exercise, following my instructions!

0 comments

Answer accepted by question author

Anonymous

Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

Have you been using any form of Registry Cleaner??

First check that the Service is set to start Automatically –

Click on Start,

in the Search box, type

SERVICES.MSC

and hit the Enter key.

Accept the UAC prompt, then look in the listing for the Software Licensing Service –right-click on it and select Properties.

Make sure that it’s set to Automatic, and click Apply

Once that’s properly set, Start the service –how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

net start slsvc

sc qc slsvc

sc queryex slsvc

sc qprivs slsvc

sc qsidtype slsvc

sc sdshow slsvc

Here are some instructions to make life easier :)

To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

0 comments

81 additional answers

Anonymous

2012-10-07T20:27:28+00:00

Please run the registry query commands again, and another MGADiag report.

we can see then where we are :)
Was this answer helpful?

0 comments No comments
Anonymous

2012-10-07T20:39:10+00:00

Hi Noel,

Following is the result of Registry Query -

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr

    DisplayName    REG_SZ    Security Processor Loader Driver

    ErrorControl    REG_DWORD    0x3

    Start    REG_DWORD    0x0

    Type    REG_DWORD    0x1

    1DD1AFA5-BE0E-40ba-B2AE-6DA21FA34C89    REG_DWORD    0x4d

    7FA4B262-4C97-4fb1-9139-F647C15AB77A    REG_SZ    20121007145525664

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum

    0    REG_SZ    Root\LEGACY_SPLDR\0000

    Count    REG_DWORD    0x1

    NextInstance    REG_DWORD    0x1

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL

DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR

    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000

    Service    REG_SZ    spldr

    Legacy    REG_DWORD    0x1

    ConfigFlags    REG_DWORD    0x400

    Class    REG_SZ    LegacyDriver

    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}

    DeviceDesc    REG_SZ    Security Processor Loader Driver

    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control

    ActiveService    REG_SZ    spldr

C:\Windows\system32>

C:\Windows\system32>

Following is MGADiag report -

Diagnostic Report (1.9.0027.0):

Windows Validation Data-->

Validation Status: Genuine

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0x80070426

Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

Windows Product ID: 89583-OEM-7332157-00204

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.1.0.003

ID: {3838AA7F-B001-4C7A-88D6-F91D53D3A5A7}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.42.0

Signed By: Microsoft

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000009

Build lab: 6002.vistasp2_gdr.101014-0432

TTS Error: P:20121007145525664

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{3838AA7F-B001-4C7A-88D6-F91D53D3A5A7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3495050300-3582372416-3667523825</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20081225000000.000000+000</Date></BIOS><HWID>65323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>70D960571DE4586</Val><Hash>fSg0qVcGLpdt2DkABjGSR0+T4yI=</Hash><Pid>89388-707-0644313-65146</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software Licensing service is not running.

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEA6GEID5YC+ElQw5aZAE5C8YSh8vRah9wiYGd2MKxWRso=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC   PTLTD     APIC

FACP   NVIDIA  MCP79

HPET   PTLTD   HPETTBL

BOOT   PTLTD   $SBFTBL$

MCFG   PTLTD     MCFG

SLIC   DELL   M09

OSFR   DELL   DELL

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

SSDT   PmRef  Cpu0Tst

Await your advice!
Was this answer helpful?

0 comments No comments
Anonymous

2012-10-07T21:05:14+00:00

That timestamp has changed -

7FA4B262-4C97-4fb1-9139-F647C15AB77A REG_SZ 20121007145525664

There is definitely something strange here - but we may as well see what we can do about it.

First, create a System Restore point.

Then open Regedit and navigate to the

HKLM\SYSTEM\CurrentControlSet\Services\spldr

Key

Export it to a reg file for safety!

In the Key, in the right-hand pane, you'll see the two values

1DD1AFA5-BE0E-40ba-B2AE-6DA21FA34C89

and

7FA4B262-4C97-4fb1-9139-F647C15AB77A

Highlight the first, and hit the Delete key.

You'll get a warning - accept it, and see what happens.

If the value disappears, then great - carry on and do the same with the second one, then close Regedit and reboot.

If you get a 'could not delete' message. then we'll need to change the permissions on the Key itself.

Right-click on the 'spldr' key and select Permissions

Click on the Advanced button

Click on the Owner tab

Highlight the 'Administrators' entry in the list, and put a tick in teh 'Replace owner...' box - click OK

In the Permissions window, Highlight the Administrators entry in the top box, and put a tick in the Allow/Full Control box.

click OK

then try the deletions as above.

Close regedit and reboot - post another MGADiag report
Was this answer helpful?

0 comments No comments