Activation Error - 0x80070426

Anonymous
2012-09-21T02:27:20+00:00

I have been using my Dell studio xps laptop with Windows Vista 64 bit sp1 for 3 years but now am getting message that windows is not activated. when trying to activate getting error code 0x80070426 - 'service not started'. Have tried going to slui.exe 4 but brings back the same error screen. I have gone to Services to restart 'software licensing' but get error message 0xc004d10a. Tried changing product key to one at the backside of computer which is different from the one in computer properties which is OEM activated copy- No luck same error 0x8007040426. Other information - windows installer is on manual. changed to automatic - still same. Help!!

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Anonymous
2012-09-22T17:27:41+00:00

PLEASE only do what is requested - otherwise we have no idea what's actually happening!

You didn't run the command set in an Elevated Command Prompt window - but an ordinary User window - this means that I cannot read what's necessary.

Please repeat the exercise, following my instructions!

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Anonymous
2012-09-21T16:21:07+00:00

Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

Have you been using any form of Registry Cleaner??

First check that the Service is set to start Automatically –

Click on Start,

in the Search box, type

SERVICES.MSC

and hit the Enter key.

Accept the UAC prompt, then look in the listing for the Software Licensing Service –right-click on it and select Properties.

Make sure that it’s set to Automatic, and click Apply

Once that’s properly set, Start the service –how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

net start slsvc

sc qc slsvc

sc queryex slsvc

sc qprivs slsvc

sc qsidtype slsvc

sc sdshow slsvc

Here are some instructions to make life easier :)

  1. To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
  2. To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
  3. To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

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  1. Anonymous
    2012-10-07T17:10:23+00:00

    Hi Noel,

    1. I downloaded the windows defender offline on a USB flash drive. I used another computer to dowload the program. I am however having problem to boot my laptop from the USB drive. I went to the BIOS and changed the BOOT to USB and F10 to save changes. But every time I reboot the laptop it boots from the hard drive. Any suggestions!!
    2. I ran the HKLM commands above and following is the result -

    Microsoft Windows [Version 6.0.6002]

    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr

        DisplayName    REG_SZ    Security Processor Loader Driver

        ErrorControl    REG_DWORD    0x3

        Start    REG_DWORD    0x0

        Type    REG_DWORD    0x1

        1DD1AFA5-BE0E-40ba-B2AE-6DA21FA34C89    REG_DWORD    0x4c

        7FA4B262-4C97-4fb1-9139-F647C15AB77A    REG_SZ    20121007120203554

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum

        0    REG_SZ    Root\LEGACY_SPLDR\0000

        Count    REG_DWORD    0x1

        NextInstance    REG_DWORD    0x1

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL

    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR

        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000

        Service    REG_SZ    spldr

        Legacy    REG_DWORD    0x1

        ConfigFlags    REG_DWORD    0x400

        Class    REG_SZ    LegacyDriver

        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}

        DeviceDesc    REG_SZ    Security Processor Loader Driver

        Capabilities    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control

        ActiveService    REG_SZ    spldr

    C:\Windows\system32>

    C:\Windows\system32>

    Will await your advise.

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  2. Anonymous
    2012-10-07T18:02:05+00:00

    The problem appears to be the result of these two data values

    1DD1AFA5-BE0E-40ba-B2AE-6DA21FA34C89 REG_DWORD 0x4c7FA4B262-4C97-4fb1-9139-F647C15AB77A REG_SZ 20121007120203554

    I can find no reference to them in Google, and they don't exist on my machine.

    I therefore suspect that they may be teh results of a malware infection. (there is a vague possibility that they are from an Anti-virus - but I would have expected to see somthing on Google if that was the case)

    One is obviously a timestamp - timed at 12:02:03:554 today (whether it's UTC or local time, I don't know)

    The other is a simple numeric valid - 0x4c, or 76 in decimal.

    I don't have any idea where the GUIDs come from. It may be worth doing a search in the registry for them, and see what crops up.

    OTOH we could just see what happens if we get rid :)

    What concerns me is that there is obviously something modifying at least one of the entries on a planned basis. I'd rather know more about something like that before attempting to remove it.

    I think the WDO scan is definitely a necessity!

    Did you use the WDO download utility to format and create the USB files?

    If so, check that the options to boot in the BIOS also include booting from a USB stick - some machines by default will only boot from USB CD/DVD drives, so you may need to enable full USB support. Check your manual for details.

    Otherwise, you may have to create a bootable CD, rather than use the USB stick.

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  3. Anonymous
    2012-10-07T20:02:36+00:00

    Hi Noel,

    I was able to run the WOD. There were 14 infections reported with some were Trojans and other Java suspect. They were all successfully removed by WOD.

    What should be the next step now?

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