cannot forward emails with photos

Hi helpjean,

Plese understand that you are limited to sending 1,000 photos or 500 megabytes (MB) of files per month. If you have reached your limit, you need to wait until the following month. You can continue to send photos as an attachment.

In addtion, here are the file formats that Windows Live Mail supports:

• bmp
• dib
• gif
• jfif
• jpe
• jpeg
• jpg
• png

Thanks,

Windows Live Joseph B.

Rate this Moderator

Should have used Spellcheck.  Second, I have not sent anywhere near 1,000 photos or 500 megabytes a month, unless somehow Live Mail checks all my downloads from Mozilla Firefox (which I have had to start using because IR11 nearly took my terminal out with it's "big footprint", poor execution protocol, etc.   In addition, to what?  This answer seems to be answering something that someone else wrote and doesn't even answer them correctly in regard to the question they seemed to really be asking.

Hello Everyone,

.........

I understand that you need to send or forward emails with photos. Since this issue is still under investigation, we would like to ask some information from you so that we could further investigate and isolate the causes.

...........

We are looking forward to hear from you.

Regards,

Helene C.

We are looking forward to hear from you as well.  Have you done as I suggested in my post of July 4th ?

Can you give us an update?  Yes we know that Microsoft is aware of the issue. And we know that a Forum Moderator escalated this issue to our Windows Live Teamon March 11,2012.

I have been looking for the answer to this question for a long time. I do not believe that anyone has come up with an answer to the issue. I do know that it is from how the pictures where sent to you, not just microsoft life mail. It only started happening after the new release of microsoft live mail and the online microsoft outlook.  Most messages from other hotmail account holders have no issues, but every message I have received from people with Iphones, Apples, or AIM seems to not get forwarded. I believe that some mail handlers prevent pics from being forwarded, because you are actually viewing pictures from their servers. I know that there has to be other reasons that caused this issue, but I am at a lost to those reasons. I do know that Microsoft has the ability to fix this if they wish to.

. . . . . . . .  we would like to inform you that this is a known issue as of the moment. . . . . .  

We will be providing an update once a resolution has been given. Your patience is highly appreciated.

Thank you.

A brief history of this issue follows - - -

S0CSeven                                         Saturday, December 18, 2010 10:38 AM

When I receive a perfectly good email with pictures or gif's embedded in the text and TRY TO      FORWARD IT, the forwarded email has all the pictures stripped out & put in a slide show.

Windows Live Jomary M                 Wednesday, January 05, 2011 7:48 AM

We are currently investigating on an error that customers encounter when forwarding e-mail with embedded pictures.

Windows Live Rikka V                     Monday, January 17, 2011 1:28 PM

We apologize for any inconvenience this issue has caused you. At this time it is still under investigation and unfortunately we do not have an ETA.

Windows Live Jomary M                 Wednesday, January 26, 2011 7:48 AM

Update as of January 26, 2011This is a known issue in Windows Live Mail.

And now you say . . . this is a known issue as of the moment. . . . . .  

And you say . . . We will be providing an update once a resolution has been given. Your patience is highly appreciated.

Since December 18, 2010 ?

Seriously ???????

Tom

On my Vista computer is WLM 2011 and on my Windows 7 computer it is WLM 2012.

How do I get them up to 2013/2014 versions please to try to get rid of this photo problem?

I've failed get the download from Microsoft website as it is mixed in with Windows Essentials.

Third party web sites offer WLM 2014 on its own but the ones I've come across include spam programs and nasties.