cannot forward emails with photos

Anonymous
2012-03-01T16:03:27+00:00

Question Summary

Other Windows Live Mail issues

Please provide your impacted Email address :

******@sbcglobal.net

Did you receive an error code or message?

Yes

Please enter the error code or message you received

Windows Live mail

Which version of Windows Live Mail are you using ?

Version 2011 (15.4.3538.513)

Choose your Operating System version :

Windows 7

Additional Details

when I go and forward an email that I just recived that has photos in it it will not send the photos with the email...  A message comes up from Windows Live Mail...... one or more of the pictures in this message could not be found when you send these pictures will not be included. are you sure you want to send this message....this happens with all my emails that have been sent to me when I try to forward to others it will not send pictures with the forward email and I am using Windows Live Mail...

HELP Please

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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108 answers

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  1. Anonymous
    2014-04-28T08:47:10+00:00

    Hello Albert,

    Nope - it is not fixed !

    Tom

    Hi Tom,

    I come back to you later beause I'm on a short vacation now.

    Regards,

    Albert

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  2. Anonymous
    2014-05-14T15:00:06+00:00

    Hello Everyone,

    Thank you for visiting this thread. We sincerely apologize for not being able to answer your concern in a timely manner. And our apologies for the inconvenience that this has caused you.

    I understand that you need to send or forward emails with photos. Since this issue is still under investigation, we would like to ask some information from you so that we could further investigate and isolate the causes.

    • Please verify that the software to view/ open attachment is installed on the PC (MS Office, Java/Flash, Adobe, etc.).
    • Are you able to send the email with photos online or by going to mail.live.com?
    • Does it happen with all attachments, or only with  a particular type?
    • Can you provide us screenshot of the exact error that you encountered in Windows Live Mail?

    We are looking forward to hear from you.

    Regards,

    Helene C.

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  3. Anonymous
    2014-07-04T21:14:57+00:00

    I read the problem is with Windows 7 and probably 8. If you want to delete 7 for an older version it would work. I believe this to be true because two people who send me email I can't forward  the pics sometimes have older pc's and are not computer literate.

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  4. Anonymous
    2014-07-04T21:50:15+00:00

    Hello Helene_C

    I personally have provided ample information and samples regarding this issue.

    Please check out my PRIVATE MESSAGES in these posts - - -

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/wlm-pictures-could-not-be-found/9fe5e5b8-47c7-4b93-9e2c-ed01b5949c55

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/error-when-sending-with-pictures-one-or-more-of/7f2b9650-dcd3-4027-9d58-7990482f1c23

    http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/what-happened-to-format-in-windows-live-mail/3f990ecc-dabd-41c8-bdbe-324c38d1b2b1

    WLMail bastardizes the email before it is sent, includes all pictures as attachments at the top of the message, and completely destroys the original layout.

    It is obvious to me that this issue will never be resolved.

    Tom

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  5. Anonymous
    2014-07-05T04:14:57+00:00

    Hello Helene_C

    I personally have provided ample information and samples regarding this issue.

    It is obvious to me that this issue will never be resolved.

    Tom

    Helen C just asks questions but gives no answers.

    It is obvious Helen C does not use Windows Live Mail at her work or at home, I would suggest she gets a PC running a Windows operating system with WLM on it and sends some photos to a similarly equipped colleague to each other.

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