cannot forward emails with photos

Hi Melanie, 

I have the same issue with embedded pictures (inline attachments). It shows the same problem on reply. 

When somebody sends you an email with embedded picture - usually a logo of company in a signature - when you reply to that email, "onSend" Windows Live Mail reports an error: One or more of the pictures in this message couldn't be found. When you send this message these pictures will not be included.... "

I will appreciate when your senior team solve this issue asap. The problem exists from the time Windows 7 has been released.

thank you

PS. When I send message anyway, inline pictures are attached to the message as regular attachments - which looks quite silly for the recipient. I suggest you check this behavior in an non-hotmail/live/skydrive email POP3 account.

Hi helpjean,

Your issue has been escalated to our senior support analyst. Please check the escalated link for updates located in your last post on this thread or you can just access this****link to view it.

Thanks,****Windows Live Melanie L.

Rate this Moderator

Hi helpjean,

I've escalated this issue to our Windows Live Team. Please check this thread from time to time for further updates regarding your issue.

Thanks,

Windows Live Melanie L.

Rate this Moderator

Hi Kathrina G. First I would like to thank you for your time and reply to my distress in Windows Live Mail 2011... I would like to tell you that I do not have any problems sending photos from my computer.. and to my surprise everyone gets my pictures that I send to them... Where I have the problem is .... in my email account where I use like I have said "Windows Live mail 2011" I am unable to "forward" a email that I have received from someone else that has photos in the body of the email that does not have an jpg attached to each photo... photo's only... Windows Live Mail 2011 will not send those photos that are in the body of the email that I received.... Now if you could look at that and see what you could do to help me I would be very happy....

Hi helpjean,

Error seems to be pointing at a non-Hotmail or non-Live email account configured with Windows Live Mail which attempts to send an email with pictures or photo albums.

When Windows Live Mail sends pictures and albums, it automatically generates a photo album in Windows Live SkyDrive which is another service/feature available to those who signed up an account with Windows Live. This becomes a problem for non-Hotmail or non-Live accounts configured with Live Mail because their account can't connect to SkyDrive for the albums to be created.

I'd recommend that you attach the files using Insert > Single Photo in the ribbon menu. You still select multiple photos using that command but it won't be sent as an album, or an album won't be created in Windows Live SkyDrive.

Another way is to attach the photos. It won't display the photos in the email, but it will be sent as attachments to the email.

I also have additional questions for us to better settle your issue:

• When you select all pictures in the folder, and then you click on Email button in the menu bar, does the "Attach Files" dialog box appear?
• If yes, and you clicked on Attach, does the Live Mail client automatically open a compose box which contains the pictures to be sent?
• Does the compose box contain any indication that the pictures will be sent as an album or will be have an album created for the pictures?

I'd recommend you try the workaround first. Most of the time it works.

Thanks!                 

Rate this Moderator