“Microsoft Solitaire Collection” game crashes with the error.

Anonymous
2012-11-12T15:24:38+00:00

Original Title: Microsoft Solitaire Collection - Buggy, Crashes, and Resets Stats and Challenges

I'm having a terrible time with the Solitaire Collection for Windows 8. It frequently crashes, and now, for the second time THIS MONTH, it has reset my "Daily Challenges" to zero and wiped out all my achievements and coins. Oddly, when I go back to try to do them over, it says I've already done the challenge once, so I can't even re-earn the coins I lost!

I tried uninstalling and reinstalling the app, but it hasn't helped... nothing changed.

Often, if I click on a game or challenge, the app will just shut down and take me to my Windows Start screen.

I'm very disappointed with this buggy card game collection. I wish I could just have my Windows 7 card games back. :(

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-11-07T00:06:19+00:00

    I also went into the task manager and the cpu was running about 95% and then I close the solitaire collection and the cpu went down to about 10%. So this app is causing the game to hang, the computer is still working fine. The game and the MS store must be trying to download another stupid KC commercial.LOL

    Anyway they have a problem and it is not a metered problem or the proxy server.

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  2. Anonymous
    2015-12-07T18:58:02+00:00

    I am having the same problem with The Microsoft Solitaire App on Windows 10. New PC less than a month old. In the middle of a Spider Sol game the screen goes blank, after a few minutes the PC restarts. Sounds like the bugs in 8 has carried over into 10.

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  3. Anonymous
    2015-12-08T13:32:18+00:00

    I am not very tech savy. I have been unable to play the Microsoft solitaire games. When I tried to play yesterday this blurb came up stating that they were updating the game, however, there are apparently 9 changes and it is stuck on number 1 and will not move. Please advise.

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  4. Anonymous
    2015-12-11T21:23:45+00:00

    Yes..it's definitely THEIR game problem.  Mine hangs on all computers after a while and all of the CPU space is used up.

    Microsoft hasn't said a word but I DID get their request to vote on new game software they want to develop.  Perhaps they should fix THIS one before moving on!

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  5. Anonymous
    2016-07-13T00:51:09+00:00

    Microsoft Solitaire Collection repair

    Had the same problem but finally fixed it by resetting windows 10    GO TO THE FOLLOWING 

    Settings --  Update and Security  --- Recovery ---- Reset PC Get Started ---- Choose an Option ---   2 prompts comes up asking to keep files or delete files.

    I kept my files and when it finished it was all there.   This really works and now I have my Microsoft Solitaire Collection back.

     It takes about an hour but it is DEFINITELY worth the time.

    I tried everything but this WORKS.

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