“Microsoft Solitaire Collection” game crashes with the error.

I'm having similar issues. My daily challenges in November are messed up. 1 of them is 7/5... how is that possible? I also earned a prize in October but still can not download it. What is going on here?

• Confused and want to play cards...

Hi**,**

Thank you for posting your question in Microsoft Community.

From your issue description, I understand that you are unable to play the Microsoft Solitaire Collection” Game as normal. Please let me know if you are not facing this issue.

I can understand the inconvenience caused to you. I will help you resolve the issue!

Before we proceed with troubleshooting, I would need little information on the issue.

1. Do you face this issue with only this app or with other app?
2. Have you made any recent changes to the computer prior to this issue?

Try the methods and check after each method:

Method 1:

Step 1: Run App Troubleshooter.

**Note:**The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Step 2: Perform System File Checker (SFC) scan, to repair the missing/corrupted system files.

a)      Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.

b)      Click on ‘Command Prompt (Admin)’ to bring up an elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.

c)      In the command prompt type in the following command and then press Enter.

sfc /scannow

Method 2: What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

If the issue persists, post your reply with results and questions asked as above. We are happy to assist you further with advanced troubleshooting steps!

Hope it helps.

1. The issue is only with this app. I also have Microsoft's Minesweeper and Microsoft Mahjong, both of which are similar programs, but neither of which have these same issues.
2. No, the only change I've made recently is to upgrade Win 7 to Win 8. This was one of the first apps I installed. I haven't had any other problems other than this program being glitch. To be fair, all you have to do is read the reviews on the app store to see I'm not the only one with these issues, so to imply it's my fault is a little silly.

METHOD 1:

Step 1 - didn't tell me anything.

Step 2 - I ran the SFC program, and it did seem to make some changes. I got a notice afterwards that read: Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log.

I went to this log file, and it was VERY long and full of stuff I didn't quite understand. I can provide the entire thing, but I didn't like to paste it here simply because of the length. The file contained things like this:

2012-11-13 09:55:59, Info                  CSI    00000674 [SR] Verify complete

2012-11-13 09:55:59, Info                  CSI    00000675 [SR] Verifying 100 (0x0000000000000064) components

2012-11-13 09:55:59, Info                  CSI    00000676 [SR] Beginning Verify and Repair transaction

2012-11-13 09:56:08, Info                  CSI    00000677 [DIRSD OWNER WARNING] Directory [ml:66{33},l:64{32}]"??\C:\WINDOWS\SysWOW64\Recovery" is not owned but specifies SDDL in component Microsoft-Windows-WinRE-ReAgentConfig, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

METHOD 2:

I went through the troubleshooting steps.

1.  Update the app  - it was up to date

2. Sync the license - I went through the steps and not sure if anything changed. But considering this is a free app, I'm not sure this would be an issue. Doesn't quite makes sense.
3. Contact the developer - Um, that's what I'm trying to do here.

RESULTS:

After doing all of the things above, I restarted the app, and interestingly, my "second attempt" results had been restored. (My first attempt to use the Daily Challenges had been wiped out, so I tried again. When those "second attempt" results were lost, I didn't really make a "third attempt", but everything was reset to zero. The "second attempt" results are still messed up, because like the other poster in this thread, I have days in the Daily Challenge where I've solved 7/5 games or 9/5 games, or even where I've solved all games, but it shows up as 0/5.

This tells me something I did above did help, but I was only able to go back one step, to my "second attempt" games.

Here's an image: http://www.indiadrummond.com/wp-content/uploads/2012/11/microsoft-solitaire.jpg If I click on each day in the calendar, I see that I have blue ribbons on every game on the 3rd, 4th, 6th and 8th of the month, but they show up on the main screen as unsolved, I lost my coins for them, and I can't regain the coins because if I try to replay them, it shows up as "Already Solved".

Is there any way to completely wipe this game from my computer, so I can start with a fresh install? I tried to delete the app, but it remembered my past results when I reinstalled, so it didn't give me a fresh start.

It's not an ideal solution, but I'm not getting the impression you guys can actually fix my corrupt files.

As I said above, I'm not the only one with this problem by far, so it's really not anything I've done wrong. Frankly, the game is just buggy. It's a shame Microsoft got something this basic so wrong with Windows 8. I imagine a LOT of people are going to be unhappy about this, especially since the old versions of card games aren't available on the new OS.

Happened to me too. Seems to be just the Solitaire app.

I had all days in Nov completed and they have all been reset. Plus I have completed today's events twice now and when i quit and go back in, it says i'm 3/5 every time.

Looks like Windows had downloaded an update and was waiting for me to reboot. Not sure if that has anything to do with it.

Ran the App Troubleshooter. Results:

1. Some security settings are missing or have been changed. - Detected
2. Windows Resources Protection did not find any integrity violations.

Thanks

John

Well, on top of this, I also had a problem where I couldn't install/download any Win 8 updates (according to the forums, there are many, many people with this problem, all of whom seemed to be upgraders from Win 7 to Win 8, and because my ATI HD video driver no longer supported OpenGL (something some of my favourite games require) after the "upgrade", I had to do a clean install of Win 7. So I don't even have this game collection anymore anyway. :(

Honestly, I'm going to miss Win 8 and some of the games and features (Minesweeper Adventure Mode!!!), but frankly, it just wasn't ready for prime time. Now I've lost several days of my time to messing with buggy software, hunting for solutions, trying suggestions from MS people who just seem to be throwing them out by rote with no regard to follow-up and not really caring that they put out incredibly unstable or unusable software.

Very disappointed in my whole Win 8 experience. WIll try again maybe in a couple of years when I buy a new laptop. Going to be a while, though... this one is only 18 months old!