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Original Title: Microsoft Solitaire Collection - Buggy, Crashes, and Resets Stats and Challenges
I'm having a terrible time with the Solitaire Collection for Windows 8. It frequently crashes, and now, for the second time THIS MONTH, it has reset my "Daily Challenges" to zero and wiped out all my achievements and coins. Oddly, when I go back to try to do them over, it says I've already done the challenge once, so I can't even re-earn the coins I lost!
I tried uninstalling and reinstalling the app, but it hasn't helped... nothing changed.
Often, if I click on a game or challenge, the app will just shut down and take me to my Windows Start screen.
I'm very disappointed with this buggy card game collection. I wish I could just have my Windows 7 card games back. :(
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft should provide corrective relief -- as soon as it considers it a priority -- as part of an automatic update. Why is it my responsibility to monitor some geek forum when this is Microsoft's problem?
Xbox is Microsoft brand and those forums that I linked to I my last post are operated by Microsoft.
I experienced the exact same problem regarding signing into Xbox Live. And like you, I am not impressed and disappointed with Windows 8. I was on the phone last week for a good 90 minutes with a very helpful support technician with Xbox Live. After running a series of diagnostics and tests, this tech concluded that the problem COULD be related to my Internet provider. My girlfriend has her own gamertag on my Xbox account, and the issue of me not being able to sign into Microsoft Solitaire Collection went away as soon as she removed the app from her computer. I don't know what to tell you, except maybe try the steps/methods provided above. Those DO seem to work/ But I say this while knocking on wood. Microsoft should provide corrective relief -- as soon as it considers it a priority -- as part of an automatic update. Why is it my responsibility to monitor some geek forum when this is Microsoft's problem?
Problems with lost progress on Daily Challenges, etc. appears to be known problem that Microsoft are working on some of the Microsoft game apps. Take a look at the relevant Xbox forums here:
http://forums.xbox.com/gfw/xbox_on_windows/l-o/f/3066.aspx
for examples.
In particular, please see:
http://forums.xbox.com/gfw/xbox_on_windows/l-o/f/3066/t/373762.aspx .
I suggest people with these problems keep an eye on the above forums for updates.
For me, the problem is the Solitaire program cannot sign into Xbox Live. It continues to attempt to login. If I exit out of Solitaire and go to the Xbox app it logs in fine. If you can't log into Xbox Live in the Solitaire app it fails. I wish it didn't REQUIRE you to log into Xbox live. VERY disappointed with Windows 8.
I have tried your suggestions -- several times, in fact -- and nothing seems to resolve the issue. I also have reinstalled Microsoft Solitaire Collection several times. I am only speculating here, but perhaps there is nothing actually "wrong" with the app. Could there possibly be some sort of compatibility issue with the Internet connection. Whatever the problem exists, I am disappointed Microsoft has not resolved this issue, or even noticed there was a problem during beta testing for Windows 8.
