KB2686509 repeatedly fails with Error code 0x8007F0F4

Anonymous
2012-05-08T19:14:06+00:00

KB2686509 repeatedly fails with Error code 0x8007F0F4

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-05-15T03:18:54+00:00

This is obsolete

I wrote a VB Script to fix two problems while running microsoft security update KB2686509

HKLM\SYSTEM\CurrentControlSet\Control\Keyboard LayoutandHKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layouts

for those who are no registry freaks.

*Here you can download my little hotfix as ZIP-file.*

What does it do? Nothing magic!

1. Makes a registry backup

2. delete entries in Keyboard Layout

3. checks every keyentry in Keyboard Layouts against existing file in %SystemRoot%\System32

Hope I help someone with this script.

Regards

Christian from Germany

Update 2012/06/03

I have written a batch file too. So you can use this instead the vbs solution.

It's a little bit harder, because the batch file exports the two keys, deletes them, creates blank entries. Then you have to run the KB2686509 again! After doing this do not reboot, press continue in the command window (restoring old entries) and then reboot.

If one of the (bad) keys does not exists, the batch file creates a blank entry, so KB2686509 should work.

Here you can download the batch file http://www.vivus.net/dl/

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Answer accepted by question author
Anonymous
2012-05-08T22:52:59+00:00

New instructions OF 6/19/2012

The FIX-IT’s for this KB have been released today for this Security update. They are available for download at : http://support.microsoft.com/kb/2686509

========================

Since we’ve figured it out, can you see if any of these solutions fixes you up?

Edit on Sunday 5/13 - I figured out the problem.  I had remapped a keyboard key.

If you are hitting this error and do NOT have a faultykeyboard.log file see if you can follow this post and get the patch installed:

KB2686509 - Failure - due to remapping of a key - TechNet Articles - United States (English) - TechNet Wiki:

http://social.technet.microsoft.com/wiki/contents/articles/10829.kb2686509-failure-due-to-remapping-of-a-key.aspx

If you upgraded from Windows ME or 98 to XP (you see nothing but .kbd files listed in your faultykeyboard.log file) -- follow this post:

KB2686509 - Failure - due to upgrade from Windows ME or 98 to Windows XP - TechNet Articles - United States (English) - TechNet Wiki:

http://social.technet.microsoft.com/wiki/contents/articles/10876.kb2686509-failure-due-to-upgrade-from-windows-me-or-98-to-windows-xp.aspx

If you have DLLs noted in the faultykeyboard.log file but can't find them on your PC follow this post:

KB2686509 - Failure due to missing DLL files - TechNet Articles - United States (English) - TechNet Wiki:**http://social.technet.microsoft.com/wiki/contents/articles/10880.kb2686509-failure-due-to-missing-dll-files.aspx**

IF NONE OF THESE WORK, email susan-at-msmvps.com and I'll have someone from Microsoft call you back to fix your system.

==========

Freudi always posts great analysis:

2686509 (MS12-034) - Vulnerability in the keyboard layout handling on Windows XP SP3 - 8:05:12 - patch-info.de:

http://translate.googleusercontent.com/translate_c?hl=en&ie=UTF8&prev=_t&rurl=translate.google.com&sl=de&tl=en&u=http://patch-info.de/artikel/2012/05/08/1324&usg=ALkJrhgcu5tcIlkGoRk0XYjsGBlgYvLePw

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  1. Anonymous
    2012-05-14T14:52:47+00:00

    Have followed your suggestions, but there is no sign of  "Scancode Map" in the Keyboard layout Folder, so I still get the error code 0x8007F0F4 when attempting to install KB2686509. This is the error log: (If it helps)

    [KB2686509.log]

    4.056: ================================================================================

    4.056: 2012/05/10 07:05:21.453 (local)

    4.056: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    4.166: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    4.166: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    4.206: Hotfix started with following command line: -q -z -er /ParentInfo:f89f2e64ada8534285f60d9e93f8ea97

    4.206: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    4.206: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    11.597: Return Value From IsMachineSafe = 0

    11.597: IsMachineSafe returned 441092

    11.597: Fist Condition in Prereq.IsMachineSafe.Section Failed

    11.597: Condition Check for Line 1 of PreRequisite returned FALSE

    11.627: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    11.627: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    11.677: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    11.677: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    11.677: Update.exe extended error code = 0xf0f4

    19.488: ================================================================================

    19.518: 2012/05/10 08:09:42.851 (local)

    19.518: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    19.578: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    19.578: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    19.598: Hotfix started with following command line: -q -z -er /ParentInfo:d125192e380348489cff438a897d1e16

    19.978: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    19.978: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    23.704: Return Value From IsMachineSafe = 0

    23.704: IsMachineSafe returned 441092

    23.704: Fist Condition in Prereq.IsMachineSafe.Section Failed

    23.704: Condition Check for Line 1 of PreRequisite returned FALSE

    23.724: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    23.724: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    23.744: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    23.744: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    23.744: Update.exe extended error code = 0xf0f4

    11.917: ================================================================================

    11.947: 2012/05/10 08:23:13.908 (local)

    11.947: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    12.067: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    12.067: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    12.087: Hotfix started with following command line: -q -z -er /ParentInfo:8f389ddc44e26643a733839239c05e9e

    12.468: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    12.468: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    16.163: Return Value From IsMachineSafe = 0

    16.163: IsMachineSafe returned 441092

    16.163: Fist Condition in Prereq.IsMachineSafe.Section Failed

    16.163: Condition Check for Line 1 of PreRequisite returned FALSE

    16.193: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    16.193: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    16.233: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    16.233: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    16.233: Update.exe extended error code = 0xf0f4

    14.922: ================================================================================

    14.952: 2012/05/10 09:53:07.015 (local)

    14.952: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    14.982: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    14.982: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    15.022: Hotfix started with following command line: -q -z -er /ParentInfo:5a1e8f8614585241b524c3278cbac81c

    15.022: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    15.022: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    26.468: Return Value From IsMachineSafe = 0

    26.468: IsMachineSafe returned 441092

    26.468: Fist Condition in Prereq.IsMachineSafe.Section Failed

    26.468: Condition Check for Line 1 of PreRequisite returned FALSE

    26.488: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.488: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.548: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    26.548: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    26.548: Update.exe extended error code = 0xf0f4

    6.489: ================================================================================

    6.519: 2012/05/10 12:07:50.366 (local)

    6.519: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    6.579: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    6.579: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    6.589: Hotfix started with following command line: -q -z -er /ParentInfo:9381020129c9e941b105385d5a924659

    6.609: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    6.609: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    9.714: Return Value From IsMachineSafe = 0

    9.714: IsMachineSafe returned 441092

    9.714: Fist Condition in Prereq.IsMachineSafe.Section Failed

    9.714: Condition Check for Line 1 of PreRequisite returned FALSE

    9.744: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.744: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.764: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.764: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.764: Update.exe extended error code = 0xf0f4

    6.329: ================================================================================

    6.349: 2012/05/10 18:56:46.929 (local)

    6.349: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    6.389: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    6.389: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    6.389: Hotfix started with following command line: -q -z -er /ParentInfo:8266dcfaf0bbce448078f6ad883ff455

    6.389: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    6.389: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    9.524: Return Value From IsMachineSafe = 0

    9.524: IsMachineSafe returned 441092

    9.524: Fist Condition in Prereq.IsMachineSafe.Section Failed

    9.524: Condition Check for Line 1 of PreRequisite returned FALSE

    9.554: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.554: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.574: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.574: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.574: Update.exe extended error code = 0xf0f4

    8.272: ================================================================================

    8.302: 2012/05/11 07:01:01.850 (local)

    8.302: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    8.422: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.422: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    8.452: Hotfix started with following command line: -q -z -er /ParentInfo:5acc2fc927558e468bead5db2f8352f7

    8.933: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    8.933: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    23.314: Return Value From IsMachineSafe = 0

    23.314: IsMachineSafe returned 441092

    23.314: Fist Condition in Prereq.IsMachineSafe.Section Failed

    23.314: Condition Check for Line 1 of PreRequisite returned FALSE

    23.414: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    23.414: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    23.464: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    23.464: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    23.464: Update.exe extended error code = 0xf0f4

    7.180: ================================================================================

    7.201: 2012/05/11 08:21:08.461 (local)

    7.201: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    7.271: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    7.271: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    7.281: Hotfix started with following command line: -q -z -er /ParentInfo:d97a943235677149a0e055c396d8fd0f

    7.351: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    7.351: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    15.382: Return Value From IsMachineSafe = 0

    15.382: IsMachineSafe returned 441092

    15.382: Fist Condition in Prereq.IsMachineSafe.Section Failed

    15.382: Condition Check for Line 1 of PreRequisite returned FALSE

    15.412: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    15.412: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    15.452: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    15.452: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    15.452: Update.exe extended error code = 0xf0f4

    7.571: ================================================================================

    7.611: 2012/05/11 08:37:16.063 (local)

    7.611: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    7.651: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    7.651: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    7.691: Hotfix started with following command line: -q -z -er /ParentInfo:a1e38420e4c2354280a43ba4e4f7e2b7

    7.731: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    7.731: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    16.414: Return Value From IsMachineSafe = 0

    16.414: IsMachineSafe returned 441092

    16.414: Fist Condition in Prereq.IsMachineSafe.Section Failed

    16.414: Condition Check for Line 1 of PreRequisite returned FALSE

    16.474: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    16.474: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    16.504: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    16.504: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    16.504: Update.exe extended error code = 0xf0f4

    5.719: ================================================================================

    5.739: 2012/05/11 10:41:39.666 (local)

    5.739: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    5.789: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    5.789: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    5.789: Hotfix started with following command line: -q -z -er /ParentInfo:bda49382f1b92b4d8064ee8833f5208f

    5.799: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    5.799: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    9.174: Return Value From IsMachineSafe = 0

    9.174: IsMachineSafe returned 441092

    9.174: Fist Condition in Prereq.IsMachineSafe.Section Failed

    9.174: Condition Check for Line 1 of PreRequisite returned FALSE

    9.204: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.204: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.224: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    9.224: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    9.224: Update.exe extended error code = 0xf0f4

    5.388: ================================================================================

    5.428: 2012/05/11 12:16:17.018 (local)

    5.428: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    5.578: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    5.578: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    5.598: Hotfix started with following command line: -q -z -er /ParentInfo:040e6076fa5646448273eac8ea216aee

    5.629: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    5.629: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    8.763: Return Value From IsMachineSafe = 0

    8.763: IsMachineSafe returned 441092

    8.763: Fist Condition in Prereq.IsMachineSafe.Section Failed

    8.763: Condition Check for Line 1 of PreRequisite returned FALSE

    8.803: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    8.803: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    8.813: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    8.813: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    8.813: Update.exe extended error code = 0xf0f4

    8.041: ================================================================================

    8.091: 2012/05/12 07:00:41.308 (local)

    8.101: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    8.151: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.151: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    8.191: Hotfix started with following command line: -q -z -er /ParentInfo:c954a4c791fb7a44b8de277a8d60e55c

    8.202: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    8.202: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    14.450: Return Value From IsMachineSafe = 0

    14.450: IsMachineSafe returned 441092

    14.450: Fist Condition in Prereq.IsMachineSafe.Section Failed

    14.450: Condition Check for Line 1 of PreRequisite returned FALSE

    14.511: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.511: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.571: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    14.571: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    14.571: Update.exe extended error code = 0xf0f4

    10.085: ================================================================================

    10.125: 2012/05/12 08:13:03.232 (local)

    10.135: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    10.285: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    10.285: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    10.325: Hotfix started with following command line: -q -z -er /ParentInfo:6a95d08505775e4c90a6877523710a43

    10.675: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    10.675: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    18.166: Return Value From IsMachineSafe = 0

    18.166: IsMachineSafe returned 441092

    18.166: Fist Condition in Prereq.IsMachineSafe.Section Failed

    18.166: Condition Check for Line 1 of PreRequisite returned FALSE

    18.236: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    18.236: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    18.286: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    18.286: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    18.286: Update.exe extended error code = 0xf0f4

    8.662: ================================================================================

    8.702: 2012/05/12 12:44:32.788 (local)

    8.702: c:\f8d0016d39696fbfbf\update\update.exe (version 6.3.13.0)

    8.832: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.862: Hotfix started with following command line:

    9.403: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    9.403: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    9.483: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f

    13.008: Return Value From IsMachineSafe = 0

    13.008: IsMachineSafe returned 441092

    13.008: Fist Condition in Prereq.IsMachineSafe.Section Failed

    13.008: Condition Check for Line 1 of PreRequisite returned FALSE

    13.018: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.018: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    13.088: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.088: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    38.355: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    38.355: User Input: OK

    38.355: Update.exe extended error code = 0xf0f4

    38.355: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    2.434: ================================================================================

    2.434: 2012/05/12 12:48:39.323 (local)

    2.434: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    2.494: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    2.494: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    2.494: Hotfix started with following command line: -q -z -er /ParentInfo:588310396cbb4145b017026791f9d6f8

    2.494: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    2.494: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    2.724: Return Value From IsMachineSafe = 0

    2.724: IsMachineSafe returned 441092

    2.724: Fist Condition in Prereq.IsMachineSafe.Section Failed

    2.724: Condition Check for Line 1 of PreRequisite returned FALSE

    2.734: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    2.734: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.744: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    2.744: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.744: Update.exe extended error code = 0xf0f4

    2.283: ================================================================================

    2.283: 2012/05/12 14:33:23.108 (local)

    2.283: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    2.283: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    2.283: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    2.283: Hotfix started with following command line: -q -z -er /ParentInfo:0d7027b6fd44254cacdec32ea08c7247

    2.293: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    2.293: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    2.484: Return Value From IsMachineSafe = 0

    2.484: IsMachineSafe returned 441092

    2.484: Fist Condition in Prereq.IsMachineSafe.Section Failed

    2.484: Condition Check for Line 1 of PreRequisite returned FALSE

    2.494: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    2.494: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.504: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    2.504: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    2.504: Update.exe extended error code = 0xf0f4

    13.640: ================================================================================

    13.670: 2012/05/13 07:01:13.353 (local)

    13.670: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    13.800: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    13.800: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    13.810: Hotfix started with following command line: -q -z -er /ParentInfo:7677589e1ee6894e83e4b55a069fce46

    13.870: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    13.870: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    24.105: Return Value From IsMachineSafe = 0

    24.115: IsMachineSafe returned 441092

    24.115: Fist Condition in Prereq.IsMachineSafe.Section Failed

    24.115: Condition Check for Line 1 of PreRequisite returned FALSE

    24.135: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    24.145: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    24.165: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    24.165: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    24.165: Update.exe extended error code = 0xf0f4

    6.529: ================================================================================

    6.549: 2012/05/13 09:51:07.649 (local)

    6.549: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    6.619: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    6.619: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    6.619: Hotfix started with following command line: -q -z -er /ParentInfo:dd2392d5af996a4e94c3081296e13370

    6.809: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    6.809: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    13.179: Return Value From IsMachineSafe = 0

    13.179: IsMachineSafe returned 441092

    13.179: Fist Condition in Prereq.IsMachineSafe.Section Failed

    13.179: Condition Check for Line 1 of PreRequisite returned FALSE

    13.199: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.199: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    13.209: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.209: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    13.209: Update.exe extended error code = 0xf0f4

    8.111: ================================================================================

    8.141: 2012/05/14 07:00:42.239 (local)

    8.141: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    8.221: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.221: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    8.231: Hotfix started with following command line: -q -z -er /ParentInfo:31140033feba2a468105bc52356e282c

    8.422: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    8.422: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    13.709: Return Value From IsMachineSafe = 0

    13.709: IsMachineSafe returned 441092

    13.709: Fist Condition in Prereq.IsMachineSafe.Section Failed

    13.709: Condition Check for Line 1 of PreRequisite returned FALSE

    13.719: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.719: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    13.739: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    13.739: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    13.739: Update.exe extended error code = 0xf0f4

    6.810: ================================================================================

    6.830: 2012/05/14 08:07:29.688 (local)

    6.830: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    6.870: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    6.870: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    6.870: Hotfix started with following command line: -q -z -er /ParentInfo:6783e785af74924f9fa65661bdb8c77a

    6.880: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    6.880: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    10.235: Return Value From IsMachineSafe = 0

    10.235: IsMachineSafe returned 441092

    10.235: Fist Condition in Prereq.IsMachineSafe.Section Failed

    10.235: Condition Check for Line 1 of PreRequisite returned FALSE

    10.245: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.245: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.255: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    10.255: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    10.255: Update.exe extended error code = 0xf0f4

    5.708: ================================================================================

    5.728: 2012/05/14 08:37:45.923 (local)

    5.728: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)

    5.778: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    5.778: Failed To Enable SE_SHUTDOWN_PRIVILEGE

    5.778: Hotfix started with following command line: -q -z -er /ParentInfo:aa42e1f6d6ee6b4a8be460c7ba5904dc

    5.788: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    5.788: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    8.622: Return Value From IsMachineSafe = 0

    8.622: IsMachineSafe returned 441092

    8.622: Fist Condition in Prereq.IsMachineSafe.Section Failed

    8.622: Condition Check for Line 1 of PreRequisite returned FALSE

    8.632: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    8.632: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    8.642: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    8.642: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    8.642: Update.exe extended error code = 0xf0f4

    8.022: ================================================================================

    8.032: 2012/05/14 08:46:01.108 (local)

    8.032: c:\42bb85fc07613db0545176\update\update.exe (version 6.3.13.0)

    8.082: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f

    8.092: Hotfix started with following command line:

    8.092: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2

    8.092: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2

    8.162: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f

    11.066: Return Value From IsMachineSafe = 0

    11.066: IsMachineSafe returned 441092

    11.066: Fist Condition in Prereq.IsMachineSafe.Section Failed

    11.066: Condition Check for Line 1 of PreRequisite returned FALSE

    11.076: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    11.076: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    11.136: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102

    11.136: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    39.907: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log

    39.907: User Input: OK

    39.907: Update.exe extended error code = 0xf0f4

    39.907: Update.exe return code was masked to 0x643 for MSI custom action compliance.

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  2. Anonymous
    2012-05-14T15:06:31+00:00

    If you are hitting this error and do NOT have a faultykeyboard.log file see if you can follow this post and get the patch installed:

     

    KB2686509 - Failure - due to remapping of a key - TechNet Articles - United States (English) - TechNet Wiki:**http://social.technet.microsoft.com/wiki/contents/articles/10829.kb2686509-failure-due-to-remapping-of-a-key.aspx**

    THANKS! This solved it for me. I had remapped a key so long ago I don't even remember what it was.

    Once I removed the remapping as described in this article, this update finally loaded.

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  3. Anonymous
    2012-05-14T17:12:25+00:00

    KB2686509 repeatedly fails with Error code 0x8007F0F4

    I have same problem. Checked registry and I DO NOT have "scancode map" in the reg key "Keyboard Layout", the only entry there is (default) (value not set).

    PROBLEM FIXED:

    I printed out faultykeyboard.log and deleted each of the orphaned DLL file entries from the registry and ran upgrade successfully. Thanks.

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