Movie Maker stops working while editing

Anonymous
2012-11-22T18:18:14+00:00

Okay, I have read some of the forums for similar problems.  I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading.  I was using some earlier version before, but I do not have that information now.  BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working.  I would love to copy and paste the message, but MS does not allow that.  It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress.  Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs.  I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago.  Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired.  I have monkeyed with memory page sizes too.  Is there some magic codec file that MS does not bother to load that I need?  Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2012-12-28T05:49:55+00:00

    Hi John Tagliaferro,

    We appreciate your efforts in providing additional details. We will forward that to our support specialist for a thorough investigation. We will keep you posted once an update has been given by the team.

    Thank you.

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  2. Anonymous
    2012-12-29T04:39:16+00:00

    Hello John,

    Our support specialist would like to know how big are the source files that was being used and what is the total length of the whole project? If possible, please provide us a copy of the source files for us to reproduce the issue based on the information that you have provided. In addition, please provide us an updated log file. This is to verify the system specifications that has been updated accordingly.

    I have provided a new private message where you can provide the log files. As for the video, please upload it to SkyDrive and send the link to the private message for privacy purposes.

    Thank you.

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  3. Anonymous
    2013-01-02T03:03:38+00:00

    Look, this endless loop of log files and more log files is getting old. So is the endless droan of "you need to update this, that, and whatever" after I tell you over and over again that everything you tell me to update is as up-to-date as it gets for this machine.

    My tiny little NB205 managed to make this video with an OLDER version of Live Movie Maker (so old I do not remember loading it onto that machine) http://youtu.be/wVpyO_95Krg using the attached file. Sorry, no attached file because, yet again, I get the "File upload service timeout" message again, yet this file is only 75.7 MB

    Note that the attached file plays in Windows Media Player, AND in the OLD version of WLMM. It plays in Windows Media Player on the machine in question (in case there is a question, it is the one we have been talking about for TWO MONTHS). Yet, Windows Live Movie Maker will not even play the video. I converted it to MP4 with a converter "Handbreak".

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  4. Anonymous
    2013-01-02T23:49:07+00:00

    Hi John,

    We apologize for the inconvenience that this may have caused you. Our senior support specialists cannot properly isolate the issue without the new log files. Since you are always getting a timeout error while uploading on the private message, please upload the logs and the 75.7 MB video on SkyDrive. Please post the link on the private message.

    Thank you.

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  5. Anonymous
    2013-01-03T23:40:39+00:00

    Hi John,

    I have replied to your private message.

    Thanks.

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