Movie Maker stops working while editing

Anonymous
2012-11-22T18:18:14+00:00

Okay, I have read some of the forums for similar problems.  I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading.  I was using some earlier version before, but I do not have that information now.  BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working.  I would love to copy and paste the message, but MS does not allow that.  It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress.  Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs.  I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago.  Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired.  I have monkeyed with memory page sizes too.  Is there some magic codec file that MS does not bother to load that I need?  Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2012-12-21T04:24:32+00:00

    Hello John,

    After our product specialist checked the information that you've provided, they found out that the VGA driver version is still the same and it seems that your video card is an OEM (original equipment manufacturer) which needs manufacturer's help to get updated. However, before proceeding, please provide us the video files (the raw/fresh files used for editing) for us to properly isolate the issue.

    I have provided a new private message where you can upload the video files. Afterwards, please reply back to this public thread.

    Thank you.

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  2. Anonymous
    2012-12-21T16:32:25+00:00

    Hello John,

    After our product specialist checked the information that you've provided, they found out that the VGA driver version is still the same and it seems that your video card is an OEM (original equipment manufacturer) which needs manufacturer's help to get updated. However, before proceeding, please provide us the video files (the raw/fresh files used for editing) for us to properly isolate the issue.

    I have provided a new private message where you can upload the video files. Afterwards, please reply back to this public thread.

    Thank you.

    Before I do this, how on earth does this explain that everything was working fine with the driver I am using now, was working fine for a year or two, and now YOUR program stopps working abruptly but it is someone else's driver that is the problem?

    Your upload limit shows 5 files and 100 meg.  I am pretty sure I have more of both, and your uploader does not work very well either, as we have seen over the past weeks.

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  3. Anonymous
    2012-12-22T04:23:29+00:00

    Hi John,

    The possible reason that we can only provide you at this time is that the latest version of Movie Maker requires a higher system specification in order to run properly. We will forward your concern to our support specialist for more technical and detailed explanation why this issue happens. No exact time frame when will it be available. Rest assured that we will keep you posted for any updates.

    Regarding the upload issue on this thread, you may submit your feedback to Microsoft Community forum. Here's the link where you can post your suggestion.

    http://answers.microsoft.com/en-us/feedback/forum/bug?tm=1356150817731

    In the meantime we can only provide you a workaround where you can submit the information that the moderators are requesting. Here are the steps on how to upload files in your SkyDrive account.

    1. Go to http://skydrive.live.com  then sign in using your Microsoft account.
    2. Click (+) Create option and choose Folder to insert a new folder in your SkyDrive files then name it.
    3. Once you've successfully created the folder select the target folder and click Upload option then locate the file in your computer and click Open button.  You will see a new window that the file is being uploaded and it will be automatically added to the selected folder.
    4. Click the Share Folder link beside Upload option.
    5. A new window will pop-up then click the Get a link under Post to and click the Get a link button under Make public!.
    6. Copy the entire link and paste it on your post.

    •To copy the link you can use these keys (hold CTRL then press C to Copy or Highlight the entire link then press Right click and select Copy)

    •To paste the link you can use these keys (hold CTRL then press V to Paste or Right click and select Paste)

    Thank you.

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  4. Anonymous
    2012-12-22T23:45:36+00:00

    Hi John,

    It is possible that the few items that were installed by the MS update on the computer was not compatible with the drivers that is installed. Our support specialists are requesting for the raw video files used to create the project so we can better isolate the cause of the issue. Please upload it on SkyDrive and post it on the private message.

    Thanks.

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  5. Anonymous
    2012-12-25T23:27:39+00:00

    Video files are here:

    (removed for privacy purposes)

    If anything is missing, let me know.  However, your site would not let me upload 3 files due to size, including the main video I am rebutting "Zeitgeist Three: Moving Forward"

    Should I just try Movie Maker 6?

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