This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Okay, I have read some of the forums for similar problems. I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.
Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading. I was using some earlier version before, but I do not have that information now. BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.
Captions are set to automatically add.
PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working. I would love to copy and paste the message, but MS does not allow that. It goes something like this:
"Windows Live Movie Maker has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
What I have done since that message became the only response MLMM gave me for ANY editing action is:
Downloaded and installed MS Live Essentials 2011, and the problem was not solved.
Did the "repair all Windows Live" option multiple times, no visible change in the problem.
Uninstalled MS Live Essentials 2011
Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem
Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.
During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress. Shut down machine, restarted, and installed MS Live Essentials 2011.
I have not touched the Codecs. I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago. Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).
BTW, WLMM does not like any format that YouTube offers for downloading.
So, folks, I have already uninstalled, reinstalled and repaired. I have monkeyed with memory page sizes too. Is there some magic codec file that MS does not bother to load that I need? Please, MS employees, stick to "solutions" that I have not tried yet!
Apologies for any misspellings, this was entered with Windows Explorer.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
When I visited Toshiba and it was up to date.
Now, this problem did not begin in 2008, 2007, or any year prior to 2012. This 2012 problem began recently after over a year of working fine. I did not change my driver to an old one. However, Microsoft did perform a 12 (or so) item "update" around the time that the problem cropped up.
So, what can I do to get my MS software back to the point when it was working better?
Please see pic titled "MS Buck Passing" where Windows says it is up to date too, after letting it look online for an update: *removed SkyDrive link for privacy purposes*
Hi John,
I have re-escalated this to our support specialists for further investigation. We appreciate your patience, please continue checking back for updates.
Thanks.
Hi John,
I have re-escalated this to our support specialists for further investigation. We appreciate your patience, please continue checking back for updates.
Thanks.
Anything new? I saw MS did another dozen or so updates. Tried Live Movie Maker again and nothing has changed. It shuts down after I click "split".
How about putting thngs back to where they were over a month ago when everything was working?
Hi John,
We apologize for the delay in our response. I have made a follow up on your report to our support specialists. We appreciate your patience, we will notify you for updates.
Thanks.
